Care Home: Esher House

Annual service review Name of Service: Esher House The quality rating for this care home is: The rating was made on: two star good service 1 1 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: User doesnt belongs to any group Date of this annual service review: 2 0 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 16 Cabbell Road Cromer Norfolk NR27 9HU 01263512533 F/P01263512533 info@prime-life.co.uk info@prime-life.co.ukwww.prime-life.co.uk Prime Life Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Number of places (if applicable): Under 65 Over 65 13 1 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Esher House provides accommodation for up to 13 adults with mental health problems. The philosophy of the home is centred on helping service users to regain/develop social skills with a view to moving on if this is possible. All service users have their own room to which they can retire at any time. Communal accommodation is spacious and one lounge is designated a smoking room. Service users private rooms are located on the first, second and third floors. Service users are encouraged to participate in all aspects of the life of the home and to develop links with the local community if they wish. In this respect the home is well situated, both the town centre and the sea front are just a few minutes walk away. Maintaining and developing contacts with family and friends is seen to be an important aspect of the service users overall pattern of care and at their invitation family Annual Service Review Page 2 of 7 None 1 1 0 2 2 0 0 9 members and friends are welcome at all times. The home does not provide accommodation for highly dependent service users and all those in residence have to be fully ambulant as there is no lift. The fees vary according to individual support requirements and do not include chiropody, hairdressing or personal toiletries. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: (1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. (2) Information we have about how the service has managed any complaints. (3) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. (4) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. (5) Relevant information from other organisations. (6) What other people have told us about the service. What has this told us about the service? We received the Annual Quality Assurance Assessment (AQAA) before this service review, which gave us good information about the ethos of Prime Life as a whole, together with some service specific information which explained how Esher House has continued to improve since the last key inspection. Meanwhile, completed questionnaires were returned to the Commission by seven residents and two members of staff, all of which contained positive responses and good additional comments. Both staff members confirmed in their responses that they know what to do if someone has any concerns and six out of seven residents confirmed they know how to make a complaint, although all seven said they know who to talk to if they are not happy. Some of the additional comments made by the residents to the question: What does the home do well? included: dinners cooking plenty of food and good meals usually everything and it encourages me to be semi independent, its clean and provides outings and things to look forward to. Additional comments made about what the home could do better were: Put one person who can cook with one who cant, as this is one area that the home falls down on. Other additional comments included: Im very happy at the home very good home, could not be improved and Great! Annual Service Review Page 4 of 7 The staff comments in what the home does well included: ...provides a relaxed and homely atmosphere. Gives support to residents, helping them to regain confidence and to lead a fulfilling life. Tries to encourage activities at home and outside... ...it provides all residents with care and support to meet each individuals needs. It provides opportunities for residents to take part in many different activities, some outside the home and some in-house. Staff are trained and are always updating their training. Staff support each other... The staff responses to what the home could do better included: ...provide staff with more support with more funding to take the residents out... ...continue to improve our support and provide more funds for residents to pursue activities and day trips out. Travel passes could be provided by the Company also access to mini buses... The information provided in the AQAA has told us the following: The occupancy of Esher House has been increased over the past year and new admissions are being referred both locally and further afield. To ensure prospective residents are appropriately advised of the opportunities at Esher House, information has been made freely available, trial visits and short stays have been provided and the manager has worked closely with the referring commissioners to ensure post admission review meetings are held. Esher House caters for residents on an individual basis as well as for those that wish to participate in group activities and the care plans demonstrate that clients have person centred care. Everybody has opportunities and choices to take part in more structured social events. Everybody living at Esher House receives excellent support from the primary healthcare services, facilitated by the strong links that exist with other healthcare professionals. The manager and senior staff are freely available to everybody living at Esher House and their friends or family. Communication is frequent, continual and effective. All concerns or complaints are addressed positively, involving the clients and without delay. The refurbishment programme has continued at Esher House, the rear decked garden has been substantially improved since the last inspection and a programme of internal decoration, repairs and improvement has also been undertaken. Esher House benefits from a small but stable and positive staff group, who have ensured consistency of care for the people living there. Annual Service Review Page 5 of 7 The current manager has successfully managed Esher House since the last inspection and has also contributed heavily to providing support and advice to other junior managers within the Prime Life group in the Norfolk area. It was also noted from the AQAA that all policies and procedures were last updated/reviewed in February 2008. It was confirmed that no formal complaints or safeguarding referrals have been received since the last inspection and the Commissions opinion, following this Annual Service Review, is that Esher House continues to provide good outcomes for the people living there. What are we going to do as a result of this annual service review? There will be no changes to our inspection schedule following this review and a key inspection will be carried out by 9th February 2012. However, the service can be inspected at any time if the Commission have any concerns about the quality of the service or safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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