Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Faro Lodge.
Annual service review
Name of Service: Faro Lodge The quality rating for this care home is: The rating was made on: two star good service 3 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Debby Ames Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Galyon Road Kings Lynn Norfolk PE30 3YE 01553679233 01553679248 Telephone number: Fax number: Email address: Provider web address:
www.norfolk.gov.uk Norfolk County Council-Community Care Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 1 service user (who is named in the Commission`s records) may be accomodated for a period of up to 6 months from October 16th 2005. 8 service users may be accommodated of either sex and who have a learning disability and are aged between 18 and 65 years. That the manager of this establishment is responsible for the management of care to Service Users in this home only. The length of stay of a service user shall not exceed 28 days. Where there is a need for this condition to be waived, the provider will consult with the Commission for Social Care Inspection in advance, to agree and give reasons for any extension. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Faro Lodge was built in 1999 to offer short term and respite care to adults with a learning disability. Owned and operated by Norfolk County Council it offers ground floor accommodation comprising 8 bedrooms, three communal lounge areas, dining room, kitchen, toilets and bathrooms. Faro Lodge is situated within a short distance of
Annual Service Review Page 2 of 6 3 0 0 3 2 0 0 9 Kings Lynn town centre and is within easy reach of local amenities including shops and sports centre. The home has its own transport to support service users in accessing local facilities. Service users access a variety of day services and activities, often continuing to attend facilities accessed from their usual home or residence. The fees are based on individually assessed needs and requirements. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: (1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. (2) Information we have about how the service has managed any complaints. (3) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. (4) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. (5) Relevant information from other organisations. (6) What other people have told us about the service. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was clear and gave us the information we asked for. It told us what Faro Lodge does well and how they have improved since our last inspection. For example:The staff and management at Faro Lodge respond well to emergencies, which can include breakdowns in families, placements and adult protection referrals and the needs of people with complex needs or challenging behaviour are appropriately met. Support plans are completed for each person who stays at Faro Lodge, which identify and meet ongoing and changing needs. People are supported to maintain contact with their families and risk assessments are undertaken and completed in an empowering and enabling manner. In respect of lifestyle, people are supported to access the community and socialise as they wish and transport is provided. Flexible meal times are promoted and people are encouraged to make their own choices with regard to what they want to eat. The people staying at Faro Lodge are supported to follow their Health Books and health and medication is closely monitored. Good relations have been established with the doctors surgeries and there is good communication between Faro Lodge and individuals care managers, social workers and/or families. Annual Service Review Page 4 of 6 With regard to concerns, complaints and protection, the AQAA told us that Faro Lodge respond to complaints and follow all the procedures in respect of protecting vulnerable adults and any concerns or incidents of abuse are reported to the Adult Protection Team and the individuals social worker. It was confirmed in the AQAA that two complaints have been received by the service in the last twelve months, both of which were investigated and resolved appropriately. Three safeguarding adults referrals were also made, which were also investigated and referred to the Protection of Vulnerable Adults list. The premises of Faro Lodge are currently being reviewed with a view to being adapted in order to cater better for people with complex needs. The AQAA also told us that Faro Lodge has robust recruitment procedures and staff are thoroughly checked and vetted before starting work. The staffing ratio has recently been increased in order to meet peoples needs with more flexibility and two waking night staff are now provided. No questionnaires had been received by the Commission from staff or service users at the time of completing this Annual Service Review. Meanwhile, the manager continues to let us know of any important issues affecting the service and, from all the information received, we have concluded that Faro Lodge is well managed and continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Under the Care Quality Commissions current inspection frequencies, we must carry out a key inspection within three years of the last key inspection. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
