Latest Inspection
This is the latest available inspection report for this service, carried out on 18th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fellowes Way (49).
Annual service review
Name of Service: Fellowes Way (49) The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bijayraj Ramkhelawon Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 49 Fellowes Way Stevenage Herts SG2 8BS 01438726886 01438726887 fellowes@robinia.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia The Robinia Care Group Ltd Number of places (if applicable): Under 65 Over 65 5 5 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 49 Fellows Way is a home for five younger adults who may have a learning disability or mental disorder. The home is a modern detached house sited in a residential area of Stevenage Town. The house has two floors but no passenger lift and there are bedrooms on both floors. There is a lounge, dining room, kitchen and laundry and all rooms are spacious. The staff office is easily accessible on the ground floor. There is some parking available on the front drive and parking available in the road outside. There is also a garden at the back of the house. The nearby town has good bus and rail links and provides a wide range of facilities and entertainments. A copy of the homes Statement of Purpose, Service Users Guide and the last inspection report is available on request from the care home. Current fees range from £ 1703.26 to £ 1751.44 per week (as at 29/09/09). 2 3 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have asked for or received about the home, since the last inspection. This information included the Annual Quality Assurance Assessment (AQAA), sent by and returned to the Commission from the provider. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also provides some statistical information about the service.The information provided in the AQAA was also checked against the findings as set out in the last inspection report. What has this told us about the service? The provider returned the completed Annual Quality Assurance Assessment (AQAA) and we looked at the information provided. It was brief and gave very little information about the service. Some outcome areas were not completed. These included personal healthcare and support, environment, staffing, conduct and management of the home, brief summary and policies and documents. The other areas were poorly completed. In our judgement there was a lack of understanding of the purpose of the AQAA. As stated in the AQAA, there has been an issue with staff recruitment and have had to use agency staff at the care home. This has made it difficult to staff the home but have ensured the safety of the residents. Currently, the home does not have a registered manager. In view of the above, we have revised our opinion of the service and we will inform our inspection process and may inspect the service earlier. Spoke to one of the residents who said that he was being well supported by the staff team and that he was happy with his room that was spacious. He also said that he was happy to be living there. With regard to equality and diversity, the provider has stated in the AQAA that all staff receive training in Equality and Diversity. Should any of the residents need any support staff are able to approach outside agencies to access further support. All staff can access relevant training, consent and appropriate support for residents if required. What are we going to do as a result of this annual service review? As the AQAA was poorly completed and some areas not completed, we have informed the inspection process that we may inspect this service earlier. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
