Latest Inspection
This is the latest available inspection report for this service, carried out on 30th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Flora Lodge.
Annual service review
Name of Service: Flora Lodge The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Clarke Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 21-23 Glenfield Road East Leicester Leicestershire LE3 5QW 01162530279 01162291298 flora-lodge@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Sudha Devi Rana,Mr Harbansh Rana Number of places (if applicable): Under 65 Over 65 14 14 0 0 The Provider may provide the following category of service only Care home code PC To service users of the following gender Either Whose primary care needs on admission to the home are within the following category Learning disability code LD Mental Disorder code MD The maximum number of service users who can be accommodated is 14 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: An application to vary the conditions of registration, by increasing the number of people with a learning disability being admitted into the home was approved on 19th June 2009. The service registration now reflects that they can provide support and care for fourteen people who have a learning disability or mental ill health. 0 9 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Flora Lodge is a residential care home for up to fourteen people who have a mental health diagnosis or learning disability. Flora Lodge is situated close to the city centre, located on a main road with bus links into the city. There are shops, pubs and other amenities close by and within walking distance of the home. The accommodation is spread over four floors, which are accessed by stairs. There is no lift in the home to the upper floor. There are ten single bedrooms and two shared rooms, one of which is currently used as a single bedroom. There is a large lounge and dining room, close to the kitchen on the ground floor. There are designated areas where people can choose to smoke in. Information with regards to fees is available by contacting the Registered Manager at Flora Lodge. People are responsible for all other personal expenditure such as magazines and newspapers. People considering using Flora Lodge are encouraged to contact the home directly. The full details of the home and any specific requirements can be obtained from the home in the form of the Statement of Purpose and the Service User Guide. The latest inspection report from the Care Quality Commission is available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the most recent key inspection which we carried out on the 9th December 2008. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Information provided within the AQAA told us that improvements in the last twelve months have included the development of person centred care plans and care plans with reference to health care. The AQAA provides information as to improvements planned for the next twelve months which will focus on improving the care and support provided with regards to individuals diverse needs, and will also include the promotion of healthy eating. The AQAA tells us this will be achieved through meetings and one to one discussions with people. We sent surveys to health and social care professionals, and received responses from four health care professionals. Information gathered from these surveys told us that they have confidence with the assessment process for people moving into the home, which enables the home to plan the care needs of people well. Surveys told us that the home monitors and reviews peoples health care needs, and seeks and acts upon advice Annual Service Review Page 4 of 6 when necessary. Surveys also told us that health care professionals believe that the service respects the privacy and dignity of people who live at Flora Lodge, and that their social and health care needs are met by a Manager and staff who have the appropriate skills and experience. Surveys did not identify what improvements health care professionals felt the home could make, but did say what they thought the home did well. Comments included:Provides a friendly and caring environment for residents. Communication is always excellent. The staff have a good understanding of needs of clients. Always feel welcome when you visit. Any questions asked about a client can be answered by staff at the home. Staff communication is always excellent. Individual person centred care with an awareness to social inclusion. Excellent therapeutic working framework and good communication with mental health workers. We sent surveys to people who live at Flora Lodge, information gathered from surveys told us that people were involved in the decision to move into the home, and that they received information about the home before moving in. People said that they are able to make decisions about their day to day lives, and say that staff treat them well and listen and act on what they say. Surveys showed that people know who to speak with if they are unhappy and that they know how to make a complaint. Surveys indicated that whilst some surveys had been completed by the person themselves, a majority had been completed with the support of staff who work at the home. Information in the AQAA told us that the home has received and dealt with six complaints within the last twelve months, and have referred and had investigated a safeguarding referral. We the Care Quality Commission have not received any complaints or concerns within the last twelve months, the home notified us with regards to the safeguarding referral. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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