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Care Home: Frank Foster House

  • Loughton Lane Theydon Bois Epping Essex CM16 7LD
  • Tel: 01992812525
  • Fax: 01992814753

Residents Needs:
Dementia, Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 27th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Frank Foster House.

Annual service review Name of Service: Frank Foster House The quality rating for this care home is: The rating was made on: three star excellent service 2 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Roberts Date of this annual service review: 2 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Loughton Lane Theydon Bois Epping Essex CM16 7LD 01992812525 01992814753 Runwood Homes Plc Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is: 71 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registered manager has left the home. The new manager has applied for registration. 2 9 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 71 0 0 71 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Frank Foster House is owned by a private organisation named Runwood Care Homes Ltd. The home is located in the village of Theydon Bois, Essex. The home was opened in 2002 and consists of a two-storey building that has been upgraded and refurbished to a high standard. Frank Foster House provides personal care with accommodation for up to 71 older people, including 35 older people with dementia. Whilst the home is unitised the resident groups are mixed within those units. The home also provides short stay step down beds for people rehabilitating with a view to ultimately going home. There are 71 single en-suite bedrooms on two floors with access provided by two passenger lifts in addition to several staircases. There are a number of communal rooms used for relaxing and dining and a small multi-denominational chapel. The home has an enclosed courtyard garden that is accessible to wheelchair users. Frank Foster House is accessible by road and parking is available in the car park. The fees range between £471.95 and £675.00 weekly but do not include, hairdressing, chiropody, newspapers, toiletries or transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked out all the information that we have received, or asked for about Frank Foster House, since the last key inspection. We looked at any correspondence that we received outlining any event that may have affected the running of the home, including complaints. We asked the manager to complete an Annual Quality Assurance Assessment (AQAA) form. This form is for the manager to consider and report on how well the service that they provide meets the expected outcomes of the people using the service. We sent surveys to the manager to give to residents/relatives and staff and asked them to tell us their views on how they think the home is run. We looked at the report that was written about the homes last key inspection. An inspector went to the home as part of that key inspection and spent time with the manager and the service users. What has this told us about the service? No correspondence relevant to this report was received by the Commission since the last key inspection. We have not received any complaints about the home and the manager has notified us appropriately of any issues that may adversely affect the welfare of residents. The managers AQAA confirms that they have only had to deal with 1 formal complaint in the last year, which was upheld. The manager has an open and objective approach to the management of complaints. Residents who commented said that they all knew how to raise a complaint and many said I have no complaints to make, I have no suggestions as to how they can improve and the management team are approachable and kind and act immediately on any queries or concerns. The manager sent us a completed Annual Quality Assurance Assessment when we asked for it. This was completed well and showed that the manager has a developmental approach to the services provided in the home and continues to try and build upon the standards already achieved. There is evidence that after consultation with residents , the manager has made changes to the menus at the home, has increase the number of entertainers that are brought into the home and has promoted an open door policy with regard to access to the management team. The manager has regular monthly residents meetings, relatives meetings and there is a suggestion box located in the main hallway. Regular audits, including catering surveys are undertaken in order to obtain peoples views. There are plans to increase social outings and it is evident in our surveys that residents would like to go out more and there are also plans to develop the back garden at the home to make it a more usable space. There are also plans to redecorate some parts of the home and complete the 21st century room, where residents can have access to computers and gaming consoles. The manager said that there is a comprehensive activities programme in place that is geared towards the needs and capabilities of the residents and that they want to encourage relatives and friends to take a more active part in the social events at the home. The activities co-ordinator is currently undertaking training in Tai Chi so that classes can be held in the home. Annual Service Review Page 4 of 6 In relation to care standards, the manager promotes activity based care with the staff trained to encourage and support residents to be independent. The manager says that residents are treated as individuals and their wishes and views are respected. There are plans to train staff more in the care of residents oral hygiene as it is felt that this aspect of care could be improved upon. Out of 29 care staff working at the home 21 have achieved an NVQ qualification and the remaining 8 are in the process of completing it. This is very good and a significant improvement since our last visit. Staff turnover is low and no agency staff are used. The AQAA shows that staff are attending regular training sessions, including nutrition and infection control. The manager says that there is a dedicated staff team working at the home and they commented positively about working at the home in our surveys. Comments included staff are always given a proper induction and up to date training, everyone is supported and helped if needed, the home has a very warm welcome to residents and any new staff. The residents surveys we received showed that they were very happy living at Frank Foster House and relatives who commented on behalf of residents were equally happy with the standards of care provided. Comments included The home takes great care of my relative, the staff could not be any better, they help us to eat well, they look after me wonderfully, I am quite happy as things are, they are all very caring the staff and the management, very good care, if a resident sees the doctor then the staff always tell the relatives, they keep the place very clean and polite, friendly and well trained staff with very high standards of care. The last key inspection judged the home as proving an excellent service. The report said Frank Foster House is a well run home with a stable management and care staff team. The home is run in the best interests of the residents and they are regularly consulted for their views on any matters that may affect them. Residents are happy living at the home and speak highly of the care provided and the care staff team. Comments include there are no problems, the carers keep us happy and yes, I am happy here, its the next best thing to home. The standards of care at the home are high and residents benefit from having a well trained and competent staff team, who are well supported by the management of the home. Residents are also happy with the meals service and activities provided. They can be assured that any concerns they may have would be listened to and dealt with appropriately. The environment is safe, clean and well maintained. The staff team, along with the residents have made the home a cheerful and stimulating place in which to live. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 29th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: Web: We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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