Care Home: Freegrove

Annual service review Name of Service: Freegrove The quality rating for this care home is: The rating was made on: two star good service 1 2 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 1 2 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 60 Milford Road Pennington Lymington Hampshire SO41 8DU 01590673168 01590679120 charlotteduffin@btopenworld.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Ms Charlotte Duffin Number of places (if applicable): Under 65 Over 65 17 0 0 17 The maximum number of service users to be accommodated is 17 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Dementia (DE) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Freegrove is set in a residential area close to local amenities on the outskirts of the town of Lymington. It provides residential care for up to seventeen elderly residents, some of whom may have dementia. The home is on ground and first floors and there is a stairlift between these. There are a variety of aids and adaptations to allow residents to move about more independently. Thirteen of the bedrooms are single and two are Annual Service Review Page 2 of 6 clarification of registration conditions only 1 2 0 8 2 0 0 8 doubles, although the doubles are only normally used as singles. Four of the single rooms and both double rooms have en suite toilets. There is a communal bathroom and separate toilet on the ground floor and a communal bathroom and separate toilet on the first floor. There is a large garden with several car parking spaces to the front of the property, and a large enclosed garden to the rear. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the service. --Six surveys returned to us by people using the service. --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Currently nine residents are accommodated. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home have told us that they are happy there. They like - the small size, the consistency of the staff team, its friendliness, like our own home. We have recommended Freegrove to friends. Everything is a little above normal. Family atmosphere is maintained. I am happy at Freegrove. Suggestions for improvement are perhaps more entertainment/activities, and an extra bath a week. We discussed with the Manager the homes progress in meeting the three requirements of the last inspection. The Manager confirmed that care plans now detail mental health needs and guidance to the carers on how to support behavioral challenges. References are taken up on all staff before employment commences and photographs are in place for each resident for identification purposes. The home continues to let us know about things that have happened since our last key inspection. One complaint has been received. The home has fully co-operated and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and we will do a key inspection by 11 August 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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