Care Home: Fremington Manor

Annual service review Name of Service: Fremington Manor The quality rating for this care home is: The rating was made on: three star excellent service 2 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 0 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Fremington Manor Fremington Manor Fremington Barnstaple Devon EX31 2NX 01271377990 01271859067 fremingtonmanor@medscape.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Two Rivers Investments Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 21 70 21 Registered for 21 in the categories OP, MD[E] and PD [E] for residential care Registered for 50 in the category OP for Nursing Care Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fremington Manor is a large house set in extensive grounds; care has been provided here since 1985. The original building has been converted for use as a care home and a large purpose built extension has been added. The home is registered to care for 70 residents. The registration categories cover people requiring nursing care and older Annual Service Review Page 2 of 6 2 6 0 1 2 0 0 9 residents with mental health or physical disability needs. There are Registered Nurses on duty throughout the day and night. There are 39 single rooms within the home, 23 of which have en-suite facilities. There are 15 double bedrooms, 10 of which have ensuite facilities. The home has completed work to extend the accommodation to Benedict wing by adding 4 en-suite double rooms, which would be used for married couples or others wishing to share, or people wishing to enjoy a larger living space. Local shops are within walking distance and a regular bus service runs to and from the local town of Barnstaple. Respite care is available. Comprehensive fee levels are available in the home. Additional costs, not covered in the fees, include chiropody, hairdressing, dry cleaning and personal items such as toiletries and newspapers. Current information about the service, including CQC reports, is available to prospective and current residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA in good time and this gave us detailed information about how they have ensured that the quality of care and support has been reviewed and improved. The registered manager has undergone additional training in equality and diversity and is now looking at ways to ensure that staff understand and having training in these areas. They are also working hard to ensure that care is delivered in a person centered way by making small improvements to their plans of care and ensuring that individuals diverse needs are detailed within their plans. The home knows what areas they need to improve on and continue to provide excellent quality outcomes for people living at the home. As part of the ASR process we sent surveys to the people who live at the home and we received 3 back. Overall the comments were very positive and there was no negative feedback. We also spoke with two health and social care professionals who know the home well, and they state that the home continues to meet individuals needs well and in an environment that is of a high standard. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 26th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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