Care Home: Freshfields Residential Home

What the care home does well People have the opportunity to join in a range of activities both in the home and in the community. A number of theme days are organised in the home and the dining room is decorated appropriately to the theme. Examples include a Chinese day, a Malaysian day, St Patrick`s Day, St George`s Day, May Day, Halloween and Valentine`s Day. Outside entertainers are booked for various events throughout the year and the home usually organise a fundraising charity event each year. Families and friends are invited to these events. People wishing to move into Freshfields have the opportunity to visit with their family and friends for their assessment and are invited to have lunch. If a room is not available they are invited to visit the home for lunch each week if they wish to. When people move into the home they are greeted with flowers and a welcome buffet. They receive a welcome information handbook in large print with pictures and a copy of the latest inspection report. People have a healthy well-balanced diet that meets their nutritional needs and preferences. Food is of a good quality and is home cooked from fresh ingredients. There is always a plentiful supply of home-made cakes for users of the service and their relatives. Feedback is that people are very well cared for. They live in a safe well maintained environment with access to comfortable indoor and outdoor areas. Refurbishment and renewal is ongoing to ensure that accommodation is of a high standard. The home is always full and has a waiting list reflecting its excellent reputation in the local community. What the care home could do better: The service is aware of areas that need further development and will be reviewing the whistle blowing policy/procedure. They will also be looking at communication in the home and are instigating regular management team meetings as part of this. Random inspection report Care homes for adults (18-65 years) Name: Address: Freshfields Residential Home 265 Corbets Tey Road Upminster Essex RM14 2BN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jackie Date Date: 1 0 0 5 2 0 1 0 Information about the care home Name of care home: Address: Freshfields Residential Home 265 Corbets Tey Road Upminster Essex RM14 2BN 01708226362 01708259743 annette_gaskin@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Annette Gaskin Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Brian Albert May care home 36 Number of places (if applicable): Under 65 Over 65 0 36 dementia old age, not falling within any other category Conditions of registration: 36 0 The Registered Person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP Dementia - Code DE The maximum number of service users who can be accommodated is: 36 Date of last inspection Brief description of the care home Freshfields is a privately owned residential care home that is registered to accommodate thirty six older people including people with dementia. The home is situated in a residential area in Upminster being within walking distance of local shops Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home and other amenities. The home is also close to bus and train links and is within easy reach of the M25 motorway. There are 36 single bedrooms and most have ensuite facilities. The home is accessible to wheelchair users. There is a well kept garden and people enjoy using this. Bathing and toilet facilities are suitable for the needs of older people. People enjoy activities such as music, day trips, walks, bingo, scrabble and special interest days. Information about the service provided is contained in the service users guide and residents welcome information pack. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This was an unannounced random inspection undertaken in line with the Commissions current guidance on inspecting excellent services. The service provided a comprehensive AQAA (Annual Quality Assurance Assessment) which gave details about how the home has improved in the past year and planned changes and improvements for the future. The Commission have received some anonymous letters about the service and taking these into account we focused on the area of management and administration. As part of the visit we were able to talk to the proprietor and some of the staff. In addition we received completed feedback surveys from 12 staff and from or on behalf of 14 of the people living there. The manager has worked in the home for several years and has substantial experience of working with older people. She has obtained NVQ level IV in care and also the Registered Managers Award. The proprietor also has NVQ level IV in care and the Registered Managers Award. The home is now registered to provide a service to people with dementia and the manager has attended a leadership matters in person centred dementia care course. In the last 12 months staffing levels have increased to meet the needs of the people living there and an office administrator has been appointed to assist the manager with paperwork. There is an activities organiser, a handyman, catering, domestic and laundry staff. In addition to the manager there is a head of care and senior care assistants. There is always a senior member of staff on duty. At the time of the visit staffing levels were sufficient to meet the needs of the people living there. The proprietor visits the service very regularly and also carries out spot checks. In addition a consultant is employed to carry out monthly monitoring visits. As part of these visits feedback is sought from the people living at Freshfields, the staff and any visiting relatives. In addition annual quality assurance surveys are distributed to staff and the people living at Freshfields and their relatives. Regular staff meetings take place and staff receive regular supervision. Staff have been issued with a telephone number to enable them to contact the proprietor directly if they wish. Meetings are arranged for the people living at Freshfields and their relatives. Therefore there are various avenues by which people can give feedback on the service and express any concerns or issues that they may have. Feedback from the surveys from or on behalf of people living at the home was extremely positive. For example: good respect shown by staff under a lot of pressure. I am happy here. It is warm, comfortable and has friendly staff. I am well looked after. It is extremely well run in all respects. The owners, manager, staff and carers create a home that is warm and caring. We are very pleased with the quality of care at Freshfields. Friendly and caring environment for residents and visitors. High standards. The level of care and the cheerful atmosphere are wonderful. Feedback from the surveys from staff was also very positive. For example: relevant training is given to staff. Caring and safe environment. Good teamwork, supportive manager, high standards of care. Residents needs are put first. It is hard work but enjoyable. The people who work at Freshfields are helpful and friendly. The home is run well by the manager and the proprietors. The home has excellent carers who do a brilliant job and are prepared to go the extra mile. You are trained very well and are not Care Homes for Adults (18-65 years) Page 4 of 8 asked to do something unless youve been trained and are comfortable with the task. I think the home runs very efficiently. If ever we feel something is not working as well as it should be we can talk to our manager and she will change it to the best of her ability. I feel that if I ever have had any problems I have been able to talk to my manager and she has always helped and supported me. Good management. Seniors are all ready to help if any problems. This remains an excellent service. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!