Care Home: Fritham Lodge

Annual service review Name of Service: Fritham Lodge The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mick Gough Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 36 Shirley Park Road Shirley Southampton Hampshire SO16 4PU 02380770770 02380774221 manager.fritham@truecare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Truecare Group Ltd Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fritham Lodge is a residential home providing care and accommodation for up to ten younger adults who have a mental disorder. It is operated by Truecare Group Limited. The home is situated in a quiet residential area of Shirley and is close to local shops. Accommodation is arranged on two floors providing ten single bedrooms all of which are en-suite and there is also a range of communal facilities and bathrooms. There is an enclosed rear garden, which is laid to lawn. Annual Service Review Page 2 of 6 0 1 1 2 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was carried out on 1 December 2008 and this included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a Good service and that they know what further improvements they need to make. They have given us information on what they have achieved since the last key inspection, for example; They told us that the homes occupancy has changed during the past 12 months as service users have moved on. They have provided a transition out of the home to try and reduce any anxiety that service users may be feeling before going to a new and strange place. The home has also indentified areas where they could do better and told us what they can do to improve the service. They told us that they intend to improve by maintaining the continuity of training for staff and continuing to offer opportunities for personal development. They also told us that they intend to use the results of a recent quality survey to improve the home. We sent out surveys to users of the service, staff and also to health care professionals. Responses were recived back from 6 members of staff and also from 4 health care professionals. When we asked what the home does well the responces were positive and comments from staff included; The training for staff is great the team work well together and there is a good raport between service users and staff the home provides a safe caring environment for service users. When we asked what the home could do better staff told us that communication Annual Service Review Page 4 of 6 between staff could be better as staff often work with the same people throughout the week and information does not always get passed on. Comments from heath care professionals who completed surveys were positive and comments included; I am impressed by the staff and their understanding of service users needs staff are always friendly and welcoming staff treat service users with respect and staff work with service users to achieve thier goals. We did not recive any responses back from any users of the service. The last key inspection and the AQAA shows that the home has policies and procedures available for residents regarding complaints and the AQAA told us that the home has not received any complaints since the last inspection of the service. The home continues to let us know about things that have happened since our last key inspection. The home works well with us and they have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 1 December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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