Care Home: Frognal Farmhouse

Annual service review Name of Service: Frognal Farmhouse The quality rating for this care home is: The rating was made on: three star excellent service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 0 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Lower Road Teynham Sittingbourne Kent ME9 9BY 01795521764 Telephone number: Fax number: Email address: Provider web address:   frognall@care-management-group.co.uk www.caremanagementgroup.com Care Management Group Ltd (trading as CMG Homes Ltd) Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Frognall Farmhouse is a care home providing personal care and accommodation for 16 people with learning disabilities. The home is located on the outskirts of Teynham in a rural setting. It is within walking distance of the village where there are shops and other amenities. Public transport, both rail and bus is located about half a mile away. The home has its own minibus. Accommodation is split between the main house (in which there are eleven beds) and three detached bungalows near by, one for a single person and the other two each accommodating two residents. Within the grounds there Annual Service Review Page 2 of 6 2 6 1 1 2 0 0 8 is a skills centre which provides a day service for residents choosing to attend. The current range of fees are included in the service user guide and are available on request from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well the outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information that we have about any complaints and how the service have managed these. What the service has told us about things that have happened since the last key inspection. These are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits we have conducted in the past 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned their AQAA when we asked for it. This document was completed in good detail and provided all of the information that we asked for. We looked at the information contained within the AQAA which provided a summary of the things that have changed in the service over the last 12 months and issues that the service have highlighted for improvement. It is our judgement that the home continues to provide an excellent service and they know what further improvements they need to make. The AQAA stated that the service plan to provide training courses for service users including health and safety and fire training. They are also planning to develop the range of paid work-related activities for clients and introduce communication passports. The home intends to take a more pro-active approach to supporting people in becoming self-medicating. Over the coming year the service has identified that they aim to put key information for residents onto audio and video formats to aid understanding. On-going improvements have been made to the environment and there is a plan in place for future work in this regard. Service users, relatives and professionals have consistently made positive comments about the quality of the service. Some more recent comments include,The home is Annual Service Review Page 4 of 6 very friendly, I really like all of the staff, Ive got a nice room and We are always made to feel welcome. The home has established good quality assurance systems at a local and corporate level ensuring that the views of people involved with the service are listened to and acted upon. There have been no concerns or complaints raised in connection with the service since the last inspection process and no safeguarding vulnerable adult alerts have been raised regarding the home in this time. The home continues to let us know about things that have happened in the service since our last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 26th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!