Care Home: Fryers House

Annual service review Name of Service: Fryers House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marion Weller Date of this annual service review: 1 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Fryers Close Botley Road Romsey Hampshire SO51 5AD 01794526200 01794515443 fryershouse@lcdisability.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 20 0 The maximum number of service users to be accommodated is 20. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fryers House is a purpose built home for up to twenty service users with physical disabilities and nursing needs. The home is owned by Leonard Cheshire Disability, a charitable organisation operating throughout the country and providing a range of services for people in need of care and support. The home is located on the immediate outskirts of Romsey, Hampshire, where the local town centre is easily accessible and the Cities of Southampton and Winchester Annual Service Review Page 2 of 6 1 0 0 3 2 0 0 9 can be accessed by local transport. Current fees at this service range from £1100 to £2000 per week and are based on assessed personal needs. Please contact the registered manager for more detailed information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some important numerical information about the service. Information we may have about how well the service has managed concerns, complaints and safeguarding issues. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. The previous Key Inspection report dated 10th March 2009 Relevant information received from other organisations. What people have told us about the service. We had a brief discussion with the Registered Manager to clarify points raised in the completed AQAA and to further update us. What has this told us about the service? Fryers House was awarded the quality rating of 2 stars - good following a key inspection of the service undertaken on the 10th March 2009. The Registered Manager sent us a completed Annual Quality Assurance Assessment (AQAA - dated 8th January 2010) when we asked for it and within the timescale given. The AQAA contained good quality information, validated by evidence and provided us with an excellent picture of what was happening in the home and indicated their development plans for the next 12 months. Based on available information it has been concluded that the homes operation and management demonstrates ongoing commitment to the provision of individualised quality care and support for the people using this service. Service users health needs are monitored and met and it is clear that staff have the necessary skills and training to support and care for people with a physical disability and to afford them opportunities for increased independence and choice in their daily lives. The manager records....Within the last year the service has grown and developed in all areas. We continue to ensure that Fryers House is a place to call home for service users with a high degree of physical disability, respecting and promoting their views and aspirations. This service continues to push the boundaries associated with a conventional nursing facility. Service users continue to manage the direction in which the service is travelling, this will be an ongoing and continual process. Annual Service Review Page 4 of 6 Services that provide social care must be sensitive to people of different cultures, age, gender, faith and sexual orientation. Throughout the homes annual quality assurance assessment it is clear that equality and diversity issues are being promoted and incorporated within service delivery. The AQAA evidences....All staff are aware of the individuality of service users taking into account race, gender, disability, sexual orientation, age, religion or beliefs. Leonard Cheshire Disability has robust policies in place to support service users. We have a multi - cultural working environment where diversity is embraced, even though our client base is currently White European. Staffing levels are being monitored and adjusted to meet individual health, support and engagement needs. The AQAA also identifies that staff continue to receive numerous opportunities for training and development. Commendably, of the 25 care support staff employed, 19 have obtained National Vocational Qualifications (Level 2) or above. The manager records.....We provide robust staff training that enhances service delivery and is organised both at a regional level and in house. There is sufficient evidence to record that the home is being well maintained and equipment serviced regularly, creating a clean, safe and comfortable place in which people using services can enjoy their lives. The manager records.....The service is relatively new and purpose built, with the specific needs of the physically disabled in mind. We continue to complete our plans for a new conservatory to be built. The homes complaints procedure is accessible and current. The AQAA records.....all service users have been issued, along with their relatives, the have your say leaflet which is Leonard Cheshires leaflet explaining on how to raise concerns or issues. The homes welcome book, given to all service users not only explains about the service, but how to make a complaint. The AQAA records that there have been no formal complaints received by the home in the last 12 months. The homes adult protection policies and procedures safeguard people using services from harm and abuse. There have been some matters that have been appropriately reported following the local authority safeguarding vulnerable adults from abuse procedures. One safeguarding investigation is ongoing. The home has co-operated openly and honestly throughout investigations and have made changes to operations where it was recommended. The registered manager is aware of barriers to improvement and has taken action to reduce and minimise those within her control. The registered manager is also aware of areas where further improvements could be made and records her plans throughout the AQAA for the homes continuous development. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 10th March 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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