Care Home: Fryers Walk

Annual service review Name of Service: Fryers Walk The quality rating for this care home is: The rating was made on: two star good service 2 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 0 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 53 Castle Street Thetford Norfolk IP24 2DL 01842821933 01842821934 Telephone number: Fax number: Email address: Provider web address:   www.schealthcare.co.uk Active Care Partnerships (Fryers) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 34 5 5 5 0 0 The Maximum number of people who can be accommodated is: 34 The registered person may provide the following category of service only: Care home only Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Learning disability Code LD, Learning disability Code LD(E) (5), Mental disorder Code MD (5), Physical disability Code PD : (5) . Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fryers Walk is registered to provide residential care for a maximum of 34 adults with learning disabilities, in a range of self contained units. These include 3 bungalows, 2 cottages and 2 clusters of flats (registered as one establishment). This enables Annual Service Review Page 2 of 6 No 2 0 0 2 2 0 0 9 accommodation of people with a range of support needs, from those requiring full physical care and support, to those who are working to achieve independence but need some assistance. Some service users have physical disabilities in addition to learning disabilities. Nursing care is not provided. Some day care is also provided, making use of facilities on and off the premises. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The manager had completed and returned the AQAA giving us a clear picture of the service offered to the residents living at Fryers Walk. This Manager has been in post for a number of years and is very experienced and knowledgeable. To ensure that peoples concerns, problems, queries and questions are answered the home offers an open door policy at all times. They will act quickly and take all concerns seriously. This is is not only reflected in the AQAA but by a number of staff in the returned questionnaires. Statement such as we have a very good, approachable and active management team who not only understand the needs of the residents but also the staff as well. They tell us regular meetings are held with residents to discuss the issues in the home and that they, the staff, have regular supervisions meetings. The home has its own day centre where many and varied activities take place. Enthusiastic staff work to promote and encourage social activities both in and outside the home to meet the individual needs of each resident. The home has its own IT room with internet access where residents are working with staff on their Person Centred Planning books, listening to music or accessing internet information. The comments received from residents and staff about the activities provided are very positive. One person talks about the pleasure gained from the dance classes, another talks about going out with staff to a club in the evening. The question that asks about choices on the comment survey are answered positively with one person believing that his mental state has improved since coming to live at Fryers Walk as now I am listened to. The AQAA also tells us that due to maternity leave and staff moving away there has been a number of new staff in the building. This has been seen in a positive light with a restructuring of staff deployed in a way that meets the residents needs more Annual Service Review Page 4 of 6 appropriately. Staff tell us in the surveys that they are a good cohesive team who work well together. Training is good with all statutory training in place but some specialist training, as mentioned by three staff, could be improved on, to build the skills further of a dedicated workforce. The home has received an award this year for the Active in Bloom competiton and more work is in progress to improve further the grounds around Fryers Walk. The home manager communicates with the Commission and during one of these conversations it was discovered that the home had been caring for a few residents outside of the category of it registration. This was immediately acted upon and the problem addressed and rectified. All notifications received from the home have been appropriate and we have not received any complaints or concerns. In total 7 residents and 13 staff had returned a questionnaire to the Commission and all were very positive about the service provided. What are we going to do as a result of this annual service review? We will continue to carry out an Inspection by 19/02/11. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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