Care Home: Gardiner Close

What the care home does well The organisation has introduced easy read policies to help people to understand these and be more involved in what happens in their home. With the help of people who use their services the organisation has developed a DVD about making complaints. This will help people to understand that they can make a complaint and how to do this. An independent advocate meets people once a month to offer advice and listen to any concerns. The advocate feeds back to the manager if people request this. The advocate also supports people at their review meetings. People use community facilities and activities. This includes shops, pubs, cafes, cinema, bowling and watching the home games of the local football team. In addition some holidays have been booked and others are in the process of being booked. There is also a skills teaching programme to help people to be as independent as possible. For example making drinks, sandwiches or loading the dishwasher. What the care home could do better: The service is part of a bigger organisation. The organisation takes on board advice given and keeps up to date with good practice. The amalgamated service is developing and staff are committed to this and are looking at different ways of improving and developing the service further. Random inspection report Care homes for adults (18-65 years) Name: Address: Gardiner Close 2 Gardiners Close Dagenham Essex RM8 2XG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jackie Date Date: 1 4 0 5 2 0 1 0 Information about the care home Name of care home: Address: Gardiner Close 2 Gardiners Close Dagenham Essex RM8 2XG 02085923616 Telephone number: Fax number: Email address: Provider web address: julie@outlookcare.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Michelle Wilson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Outlook Care care home 7 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 7 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home Gardiners Close is a care home registered to provide care and support to seven people who have a learning disability. It is operated by Outlook Care, a not-for-profit organisation who run a range of support services for adults in North East London and Essex. The home was purpose built in 1996, and is on a generous plot at the end of a Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home cul de sac. Each person has their own bedroom and share spacious and wellmaintained communal rooms. The building is owned by London and Quadrant housing trust, who are responsible for maintaining the property. Barking and Dagenham pay for all places as part of a block contract. People are supported by the staff team to participate in activities in the home and in the community and information about the service provided can be found in the Service Users guide. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This was unannounced random inspection undertaken in line with the Commissions current guidance on inspecting excellent services. The service provided a comprehensive AQAA (Annual Quality Assurance Assessment) and the decision was made to look at two areas, choice of home and management and administration. These areas were chosen as last year two services were combined and people from another home and the staff team moved to Gardiners Close which at that time had four vacancies. As part of the visit we were able to talk to the manager, staff and the people living at the service. Records relevant to the areas looked at were checked. The organisation has an admissions procedure that includes the gathering of information and assessments. In addition people would be given the opportunity to visit the service and have a planned transition if they chose to move in. All of the beds in this service are block purchased by the London Borough of Barking & Dagenham and in October 2009 the decision was taken to combine two services as at that time both had vacancies. Therefore four people living at the other home moved into Gardiners Close where there were four vacancies. There was a registered manager at the other home and the managers post at Gardiners Close was vacant. The two staff teams were amalgamated and the manager from the other home took over the management of Gardiners Close. The manager stated that there had not been a lot of time for the amalgamation but there was a meeting with relatives of all the people living in both homes and an independent advocate was also involved. As the two homes and their staff teams amalgamated there was full information available about peoples needs and continuity of care. People were given the opportunity to visit the new home to familiarise themselves and to meet the people already living there. Pictorial transition folders were developed for each person. One of these was seen at the time of the visit and had photographs of the person when they had visited, what they had done and notes of how the visit had gone. There were lots of photographs of the move confirming that people were given a transition to their new home albeit over a very short period of time. Feedback from the manager and staff was that there had been a lot of work to do but that people have settled well. The manager was registered at the previous home and did apply to be registered with the Commission for this service. However the organisation decided not to progress this fully as they intended to register the manager as part of the new registration with CQC. The manager was advised that the Commission is still accepting and progressing manager registrations and that this process should be completed as soon as possible. The quality of the service provided is monitored by the manager and by the organisation. Monthly monitoring visits are carried out regularly and reports of these were seen at the home. In addition the organisation also carries out annual audits on each service. The internal annual audit for this service had scored it as excellent. Quality assurance surveys have been sent out to relatives since the move and those seen were all positive about the service provided. What the care home does well: Care Homes for Adults (18-65 years) Page 4 of 8 The organisation has introduced easy read policies to help people to understand these and be more involved in what happens in their home. With the help of people who use their services the organisation has developed a DVD about making complaints. This will help people to understand that they can make a complaint and how to do this. An independent advocate meets people once a month to offer advice and listen to any concerns. The advocate feeds back to the manager if people request this. The advocate also supports people at their review meetings. People use community facilities and activities. This includes shops, pubs, cafes, cinema, bowling and watching the home games of the local football team. In addition some holidays have been booked and others are in the process of being booked. There is also a skills teaching programme to help people to be as independent as possible. For example making drinks, sandwiches or loading the dishwasher. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!