Care Home: Ghyll Royd House

What the care home does well The service provides an excellent environment for the people who live there. There are wide corridors and is well decorated to a high standard. People are treated with dignity and respect and people told us that they were "very satisfied" with the care they receive. People feel able to raise concerns with staff and know that they will be listened to. The manager and the deputy have worked at the home for a number of years providing stability and consistency to staff and the people who live at the home. There is a well established staff training programme in place and staff felt that they had enough training to help them to to their job properly. These are some of the comments staff made in our surveys: "Training is excellent. Focus on person centred care. Provides a calm clean homely environment" "Meets individual needs, offer choices, training courses, flexibility to attend courses." What the care home could do better: The manager and her staff continue to provide a consistent and effective service to people. They are clear about what further improvements they want to make in the service Random inspection report Care homes for older people Name: Address: Ghyll Royd House New Ghyll Royd Guiseley Leeds Yorkshire LS20 9LT three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Catherine Paling Date: 1 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: Ghyll Royd House New Ghyll Royd Guiseley Leeds Yorkshire LS20 9LT 01943870720 01943871212 ghyll@gotadsl.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Ann McGregor Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ghyll Royd Nursing Home Limited care home 76 Number of places (if applicable): Under 65 Over 65 0 76 dementia old age, not falling within any other category Conditions of registration: 76 0 The maximum number of service users who can be accommodated is: 76 The registered person may provide the following category of service only: Care home with nursing - Code N, to service users of the following gender: Either, whose primary care needs are within the following categories: Old age, not falling in any other category - Code OP and Dementia - Code DE Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Ghyll Royd House is a 76 place care home for older people, it provides nursing care and has a unit dedicated to the care of people with dementia. The home also has a number of places dedicated to the care of people with terminal illnesses. It was purpose built as a care home and was first registered in 1995. The home is situated in Guisley, a short walk from local shops and facilities including good transport links to Otley, Ilkley, Leeds and Bradford. The building is well maintained and has pleasant gardens. Accommodation is on two floors, there are 72 single and two shared rooms and the majority have en-suite facilities. There are a number of communal areas on both floors, these include large lounges and dining areas and small lounges where residents can sit quietly or meet their visitors. The home has level access and there are two passenger lifts. Car parking is available. The home is internally divided into three units; Yew and Rowan provide general nursing care and Beech is the specialist dementia unit. Each unit has a designated manager who is accountable to the Registered Manager. The Registered Manager is responsible for all aspects of the day-to-day running of the entire home. Information about the service is available in a Statement of Purpose and Service User Guide as well as a home brochure. These documents are reviewed regularly to make sure that the information is up to date. The home should be contacted directly for up to date information about charges. Care Homes for Older People Page 3 of 8 What we found: We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. We also sent out a small number of surveys to people to comment on the service. Some of the comments we received appear in the body of the report. This was an unannounced visit by one inspector on 19th April 2010. During the visit we talked with people living in the home and their relatives as well as the staff and the registered manager. The last visit to this home was made on 5th June 2007. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. These are some of the things we saw on our visit: We arrived at the home late morning and spent time at the home over the lunchtime period. People were given a choice of meal. People told us that they enjoyed their food and it looked and smelt appetising. Some people are supported at mealtimes by their relatives. Others were given support by staff in a relaxed and unhurried way. One relative felt that the continuity of staff was a strength of the home and that the stability of the workforce had a positive effect on communications and that people really got to know the staff. We spoke with another person who had raised concerns on several occasions with staff. They had always felt able to raise concerns and felt that action was taken. We saw that staff were transporting people in wheelchairs that were not fitted with footplates. We brought this to the attention of the nurse in charge of the unit. Wheelchairs should always be fully assembled for use with footplates in place for the safe transportation of people. These are some of the comments people made in our surveys: There is a very friendly and positive atmosphere which permeates throughout the home. Always on the ball with any special needs, always very clean with well trained and knowledgeable staff, cannot fault in any way. What the care home does well: Care Homes for Older People Page 4 of 8 The service provides an excellent environment for the people who live there. There are wide corridors and is well decorated to a high standard. People are treated with dignity and respect and people told us that they were very satisfied with the care they receive. People feel able to raise concerns with staff and know that they will be listened to. The manager and the deputy have worked at the home for a number of years providing stability and consistency to staff and the people who live at the home. There is a well established staff training programme in place and staff felt that they had enough training to help them to to their job properly. These are some of the comments staff made in our surveys: Training is excellent. Focus on person centred care. Provides a calm clean homely environment Meets individual needs, offer choices, training courses, flexibility to attend courses. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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