Care Home: Glen Lyn

Annual service review Name of Service: Glen Lyn The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shelagh Laver Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 2 Tregonwell Road Minehead Somerset TA24 5DT 01643702415 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: MRS MELANIE ANN REANEY,Mr Stephen Reaney Number of places (if applicable): Under 65 Over 65 0 11 Any service users in room 11 must be assessed with regard to their mental and physical abilities to use the stair lift to access the room Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is registered with the Commission for Social Care Inspection to provide accommodation for up to eleven people over the age of 65 years, who require assistance with personal care. Glen Lyn has been pleasantly decorated and furnished, and offers a comfortable, homely environment. All bedrooms offer single accommodation and most rooms have an en-suite facility. There is an assisted bathroom, stair lift and call system available at the home. None Annual Service Review Page 2 of 6 The Registered Providers are Mr and Mrs Reaney. Mrs Reaney is also the Registered Manager. The current fee levels are between 402.95 and 490.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We noted that there have been no complaints about the home. We reviewed what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked back at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We sent surveys to people who live in the home and to staff who work there. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they are continuing to review and develop the care services provided to people who live there. The home has an established record of providing a good service but is not complacent. The manager of the home is also the owner and has been closely involved in the daily running of the home for the past ten years. The AQAA states that the home provides a relaxed and homely environment that remains small enough to provide truly person centred care. Our staff are exceptionally well trained and experienced over and above National Minimum Standards. The home is located near to shops seafront Blenheim Gardens and all local facilities and provides single en suite accommodation in all but one room. The home continues to maintain and up-date the home through a regular programme of carpet cleaning and renewal and redecoration. The AQAA states that the home has begun using Life Story books and Memory boxes for people who live there. Staff training in Life Story Work and importance of reminiscence has maximised the effectiveness of the initiative. The home has purchased additional resources including reference books, skittles,arts and crafts materials and a new excercise CD to encourage mobility. An Aromatherapist Annual Service Review Page 4 of 6 now visits the home monthly to ovide manicures,foot spas and hand and shoulder massage. There is good staff retention and staff undertake all duties so peoples needs can be met quickly by everyone. Staff are experienced and well qualified. Of the 10 carers 5 have achiieved a National Vocational Qualification at level 3 and 3 have a level 2. We received six surveys from people who live in the home. People said that they always received the care and support they needed. They said that staff were always or usually available when needed. People were satisfied with the medical care they received and everyone felt that there was someone to speak to informally if they were not happy. Everyone said the home was fresh and clean. People made positive comments in their surveys. A small friendly home with a relaxed atmosphere and an individualised approach. They provide a good service. I feel well cared for. Four staff returned surveys. Care staff said that they had been recruited fairly and had had a good induction and regular support and training from the manager. They knew what to do if anyone raised concerns in the home. Staff said The care is good, the food is good. The staff are all trained. It is a homely place for staff and service users. Service users are always given a choice and always treated with respect and dignity at all times. Everyone is given a warm welcome. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection according to our revised methodology. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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