Care Home: Glen Marie Rest Home

What the care home does well There still remains a small staff team, which has not changed very much and it was evident from talking to staff and residents they work well to care and support the people, ensuring stability and a good understanding of residents needs. Records show all staff have received training in `Food and Hygiene` and access to other training is encouraged by the manager who said, "We have a training room facility at the home so we can provide In- House courses". What the care home could do better: The home should continue to refurbish and redecorate parts of the home to provide pleasant surroundings for the residents Inspecting for better lives Random inspection report Care homes for older people Name: Address: Glen Marie Rest Home 2/4 Harrow Place New South Promenade Blackpool Lancashire FY4 1RP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kevan Royston Date: 1 8 0 3 2 0 0 9 Information about the care home Name of care home: Address: Glen Marie Rest Home 2/4 Harrow Place New South Promenade Blackpool Lancashire FY4 1RP 01253406869 01253346308 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Cynthia Winifred Gallagher care home 39 Number of places (if applicable): Under 65 Over 65 39 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 39 Date of last inspection Brief description of the care home The Glen Marie is registered for older people and people with a physical disability. The home is situated in the South promenade area of Blackpool with sea views and close to tram and local bus routes. South Shore shopping centre is approximately half a mile away. The premises are on three floors with lift access to all floors. The bedrooms have en- suite facilities with sufficient bath and toilet facilities available on all floors. There is a large lounge area, a small second lounge with a dining room leading off which is Care Homes for Older People Page 2 of 8 Brief description of the care home situated on the ground floor. Aids and adaptations are available where required and a treatment room is available for district nurses to use. The front of the building provides wheel chair access with seating for residents. There is a statement of Purpose/Service user Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are and what the resident can expect if he or she decides to live at the home. The fees for the home range from £297-£340 per week. Additional charges are for hairdressing and chiropody, which varies due to personal choice. Care Homes for Older People Page 3 of 8 What we found: We visited the home on the 18th March to carry out a random inspection. The purpose of the visit was to ensure the standard of care is good and concerns relating to the kitchen, following an investigation from the environmental department and subsequent conviction due to breach of regulations, have been looked at by the manager and standards have improved. We looked at the quality of care in some areas; Health and Personal Care, Daily Life and Social Activities, Environment and Staffing. Two residents care plans examined had a plan of care setting out the action required by staff to ensure all health and social care needs are met. Plans of care are being regularly reviewed with involvement of families where possible. One staff member spoken to about care planning said, They are easy to follow. A resident spoken to said, The girls know what my needs are. One care plan we looked at informed us of the changing needs of one individual and clearly identified what support was required, the need for regular visits of a district nurse to provide treatment and how staff could monitor the situation to ensure the resident receives the best care and attention. Risk assessments are in place and reviewed regularly, they are updated when necessary reflecting any changes that may have occurred individually and in the environment to ensure residents and staff are safe and protected. The manager has developed a system of recording each residents participation in social activities or there hobbies to ensure residents are continually stimulated and any problems can be identified. At the time of the visit the hairdresser was attending to residents in the salon. One resident spoken to said, I enjoy having my hair done. At the time of the visit we watched staff talking to residents and joining in with reading and games, routines are relaxed for the benefit of the people who live at Glen Marie. They have access to a Mini- bus for day trips, when asked about outings one resident said, Oh yes we go out for trips when the weather gets better. We had a look around the kitchen area and found the cook using fresh fruit and vegetables, ensuring residents receive a wholesome nutritious diet. The chef was on a days leave but the senior carer was cooking and we spoke to her and she said, I do the cooking when chef is off. There was written evidence seen of all staff who have completed Food and Hygiene Training. One staff member said, We all now have completed the course. Since the concerns about the kitchen, the manager has put in place new cleaning schedules and undertakes a weekly audit to ensure the kitchen is kept clean and hygienic. Staff members said, It has been a wake up call, And, We all have tasks to complete now in the kitchen. Records were seen of cleaning schedules signed off by the manager. The kitchen area was clean and had recently been redecorated and a new sink fitted on the advice of a company brought in to train the staff in all areas of health, safety and cleanliness in the kitchen. We spoke to residents about the quality of food and they were all positive and included, The food is very good Also, I come and stay here because the meals are top quality. We had a walk around the building and it was clean and tidy with some redecoration completed to the hallways and communal areas on the ground floor. Some bedrooms Care Homes for Older People Page 4 of 8 should be refurbished and decorated to ensure residents live in pleasant surroundings. One staff member spoken to said,We are completing the redecoration programme to most of the bedrooms. We looked at staff rotas and spoke to residents and staff about the numbers of staff on duty. We found there is a sufficient mix of staff to provide the care and support required and some comments included, There is always someone to help if I needed something, And one member of staff spoken to said, We have a good staff team and work well together. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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