Care Home: Glendale

Annual service review Name of Service: Glendale The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea Goodall Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 138 Stockton Road Hartlepool TS25 5AX 01429271366 P/F Telephone number: Fax number: Email address: Provider web address:   www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glendale is a detached bungalow set in its own large gardens in a residential district close to the centre of Hartlepool. The property blends in well with other houses in the area. The home is registered to provide residential care and support for up to 4 people with a learning disability. Accommodation is provided in single bedrooms. The fees depend on local authority arrangements and individual disability allowances. Current scale of charges should be sought from the manager. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received about Glendale since the last key inspection on 21/11/09 and the last Annual Service Review on 2/3/09. We also looked at the homes latest Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that the manager has completed to tell us how well outcomes are being met for the people who live here. We looked at any events or changes that the home has told us about. These are called notifications and it is important that the home keeps us up-to-date about anything that affect the well-being of people who use this service. We spoke with the manager about any changes and improvements to the service over the past year. What has this told us about the service? The manager sent us the homes Annual Quality Assurance Assessment (AQAA) when we asked for it. It gave us some information to show areas where the home has improved since the last key inspection. We also telephoned the manager to find out about other changes and improvements. This home has been open about nine years and the four people have lived here since it first opened. There have been some recent changes to meet the ageing needs of the people who live here. For example the home has arranged new leisure activities for people such as swimming. The manager said there are much better social networking opportunities for people as the home has started a regular social event called the Breakaway Club where people can meet up with friends. People now use a local social club for this where they can enjoy a disco, darts and pool. The people who live here have annual health checks and the home makes sure that staff have training in any identified health needs. As people are becoming older, staff are having more training in dementia and stoke care to support the changing needs of the people who live here. One person has been very poorly and has just moved to a nursing home. The home has worked well with other agencies to re-assess that person and to make sure that their needs could be met at another service. Over the past year the home has had a new washing machine, new dishwasher and the kitchen has been repainted. There are plans to provide new flooring in the hallway. At this time there is one bathroom and a separate shower room, but the manager said that the shower room is not really suitable for the needs of the people who live here. It would be better if the shower room was made into a walk-in shower room. The manager said that the home benefits from a very stable staff group, and that many staff have worked here for some years. This is good as it means staff can see any change in needs of the people who live here. It is also very good that nine out of ten staff have a national training qualification in care (called NVQ 2). Annual Service Review Page 3 of 5 The people who live here find it very difficult to communicate, so the home continues to put information in pictures to support their communication needs. The home has a letting us know what you think form for people and their relatives to comment on the service. The provider is also planning to have a national forum for representatives of people who use the Milbury Care services so that they can share their views with senior managers of the organisation. There have been no complaints received by the home or by CQC. This review has shown us that the home continues to provide good outcomes for the people who live here, with some planned improvements for the future. What are we going to do as a result of this annual service review? We may do a key inspection before 20/11/10. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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