Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Glenholme Residential.
Annual service review
Name of Service: Glenholme Residential The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: User doesnt belongs to any group Date of this annual service review: 2 0 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20/22 Cabbell Road Cromer Norfolk NR27 9HX 01263511101 01263517098 davidhales@halesdavid.fsnet.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: D & D Care Services Ltd Number of places (if applicable): Under 65 Over 65 17 0 Seventeen (17) people of either sex with learning disabilties may be accommodated. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glenholme is a care home providing personal care and accommodation for 17 adults with learning disabilities. The home is owned by Mr David Hales and Mrs Debbie Hales. The manager is Debbie Hales. The home is located in the coastal town of Cromer and is close to the sea and all other local facilities including pubs, shops and local transport. The home comprises of a pair of large three storey Edwardian terraced houses that are connected to make one home. There are in practice two distinct groups of residents that are only linked at ground floor level. Each group has their own communal areas. The home has 9 single rooms and 4 double rooms. Some of these rooms have en suite facilities.
Annual Service Review Page 2 of 6 No 1 6 0 2 2 0 0 9 The current range of weekly fees is #330 - #501 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the home manages any complaints. What the home has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the home in the past twelve months. Relevant information from other organisations. Any information from other people about the home. What has this told us about the service? The Manager of this home has completed and returned to the Commission the AQAA that is detailed and gives a very positive picture of service offered to the individual residents. It tells us that no new residents have been admitted this year but that the complex needs of the existing residents in this home require staff with more experience and understanding to enable them to care appropriately for the people who live there. More training has been offered in appropriate subjects and has taken place, such as Communication and the Deprivation of Liberty which has helped to enhance the skills of the staff team. The home has a designated staff member who acts as a training officer and supports staff through their induction with Skills for Care and who attends courses provided by Norfolk County Council to update the knowledge required. The Manager has also introduced a waking night care staff member to ensure the needs of one resident can be met. There is also a newly recruited Deputy Manager who has introduced ideas that has enhanced the service, such as team hand overs and the development of care plans to include the required details on how the Mental Capacity Act affects each resident. Although a complaints procedure has always been available the home now has a picture format that is on display on the notice boards, purchased through a widget programme. This programme is then used to offer pictures to residents who require this form of communication. We have received a large number of service user surveys, one from each resident in the home, with nothing but praise for all the service offers with comments such as, we Annual Service Review Page 4 of 6 have good food and can have a choice, they help me manage my money, they are helping me to stop smoking and they look after me when I am upset is just a sample from many comments. The staff have also returned 9 surveys, again with positive comments. Excellent team work, key worker system works well, thorough hand overs, independence is encouraged, and there is a well trained and experienced staff team, are just some mentioned. 2 surveys from health professionals also reflect the positivity in this home with comments saying reports prepared for reviews are excellent, and surgery queries are always dealt with swiftly and efficiently. The home experienced a sudden death during this year and the family of this person praised the home on their caring and supportive manner both before and after the loss. There was also one safeguarding concern back in June that was handled correctly and timely by the staff team with the correct procedures used and the professionals involved stating that all the correct action had taken place. We were notified correctly and no further action was necessary. What are we going to do as a result of this annual service review? We will continue to carry out a Inspection by 10/01/11. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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