Care Home: Glenroyd

What the care home does well We found the homes care plans were well maintained and the health and personal care needs of people were being were being met. The people we spoke to told us they were happy and wouldn`t wish to live anywhere else. One person said, "I am very happy and don`t feel I could receive better care and attention anywhere else. The staff are always nice and kind to me. I am able to attend to most of my needs with minimal support. The lady in room next to me is very dependent and needs a lot of care from the staff. I can hear them attending to her and they are always so patient and understanding. I have no concerns or complaints about the care in this home". Medication practices observed during the visit were safe and good records had been maintained confirming people received their medicines as prescribed by their doctor. The staff at this home have been well trained and had received training about the protection of vulnerable adults to ensure they have a clear understanding of the procedures to be followed in the event of any allegations or suspicion of abuse or neglect. All staff members receive Safeguarding of Vulnerable Adults training within seven days of their appointment as part of their induction and then receive refresher training annually. When we visited the home four members of staff were attending a training session with the homes designated trainer. The session included discussion about the various types of abuse people could experience and explained the responsibilities of all staff should they witness bad practice. We spoke to all four staff members and they told us they were enjoying the training which they found interesting. They were able to identify potential areas for abuse and told us they wouldn`t hesitate to report any concerns they had to the manager. They were aware of the procedures to be followed if any incidents occurred at the home. This should ensure the people living in the home are protected and safe. What the care home could do better: There has been no requirements or recommendations made of the home during this inspection. The manager and her staff continue to provide a service, which people are happy with and feedback throughout the inspection process was positive about the home and the staff who work for them. However, the manager of the home understands there is always room for improvement and they must continue to work hard to ensure the standards presently being provided continue to be met. During completion of the Annual Quality Assurance Assessment form the manager has identified some areas where shethinks the service has improved in the last twelve months. These include ensuring all staff receive training on the safeguarding of Vulnerable Adults and staff have access to training relevant to their work so that the home can maintain the standards being achieved. Random inspection report Care homes for older people Name: Address: Glenroyd Glenroyd Close Whitegate Drive Blackpool Lancashire FY3 9HF two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wesley Cornwell Date: 0 3 0 6 2 0 1 0 Information about the care home Name of care home: Address: Glenroyd Glenroyd Close Whitegate Drive Blackpool Lancashire FY3 9HF 01253798008 01253792608 Telephone number: Fax number: Email address: Provider web address: www.barchester.com Name of registered provider(s): Name of registered manager (if applicable) Mrs Pauline Skeer Type of registration: Number of places registered: Conditions of registration: Category(ies) : Barchester Healthcare Homes Ltd care home 78 Number of places (if applicable): Under 65 Over 65 0 42 0 dementia old age, not falling within any other category physical disability Conditions of registration: 31 0 5 The registered person may provide the following category of service only: Care home with nursing- Code N To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category- Code OP (42) Dementia- Code DE(31) Physical disability- Code PD (5) The maximum number of people who can be accommodated is: 78 Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Glenroyd is a purpose built home offering residential and nursing care for 78 people including people with dementia and a physical disability. The home is situated close to Stanley Park and is within easy reach of the town centre. The Glenroyd has three floors comprising of bedrooms, toilet and bathing facilities, lounge and dining rooms, a reception area, hairdressing salon and an occupational therapy craft room. All bedrooms have en-suite facilities. The home has two passenger lifts to facilitate easy access between the two floors. Regular social activities are organised within the home. A mini-bus is also available to take people on outings. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services people can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the manager to help people make an informed choice whether to move into the home. The range of fees at the home are three hundred and seventy eight pounds and fifty two pence to eight hundred and two pounds covering all aspects of care, food and accommodation. The homes administrator provided this information on the 3rd June 2010. Care Homes for Older People Page 3 of 9 What we found: This unannounced random inspection was carried out to assess how the home was meeting the health and personal care needs of the people in their care and how complaints are handled. During the inspection we looked at care plan records and the homes complaints procedure. We also spoke to the senior person on duty and the homes administrator, six staff members and four people who live at the home. We looked at the care plan records of two people and found they had full assessment information in place including their religious/cultural and relationship needs. The assessment had identified the nutritional needs of the people and risk assessment information advising staff members of the action to be taken to minimise identified risks and hazards. The two care plans we looked at had been structured to ensure the health and personal care needs of people were being met. They were well maintained, kept under review and daily entries were being made documenting the care and support being provided. Daily entries had been documenting where health problems had been identified and the action taken by the home. GP visits had been documented and the outcome recorded. The care plans confirmed the weight and blood pressure of both people were being monitored each month and the action taken if concerns were identified. One care plan had clearly documented the action the home had taken where the health of one person was causing concern. The information recorded was detailed and confirmed appropriate action had be taken to address the persons health problems. The care workers we spoke to confirmed they always have access to care plan information and they told us these were easy to follow. Practice observed during our visit confirmed the staff on duty had a good understanding of the needs of people they were supporting. They were observed making entries on care plans recording the care and support they had provided ensuring the information recorded was upto date. The people we spoke to told us routines were relaxed and the staff were easy going. They told us the staff were very polite and respectful. They said they were very happy with the care being provided and didnt feel they could be looked after better anywhere. They told us they had the freedom of the home and could choose to spend time in their room if that was their wish and their privacy was respected by the staff. One person we spoke to said, I am very happy and wouldnt go anywhere else. The staff are brilliant, very friendly and kind. I like the management and staff they really look after you. I have been poorly but thanks to the care I received I feel really well. I am able to come and go as I please and have regular contact with my friends both in and outside the home. Couldnt be happier and have no complaints. We looked at the procedures the home has in place for the administration of peoples medicines and found these were safe. The staff members responsible for the administration of medicines had received training to ensure they had basic knowledge of how medicines are used and how to recognise and deal with problems in use. Medication practices observed during the visit were safe and good records had been maintained confirming people received their medicines as prescribed by their doctor. Care Homes for Older People Page 4 of 9 We looked at the homes complaints procedure which explained to people very clearly how to make a complaint if they are unhappy with their care or have any concerns about the home. The people we spoke to told us they knew how to make a complaint. All said they were happy and had no reason to make a complaint. When we visited no complaints had been received by the home or the Care Quality Commission. The staff at this home have been well trained and had received training about the protection of vulnerable adults to ensure they have a clear understanding of the procedures to be followed in the event of any allegations or suspicion of abuse or neglect. This should ensure the people living in the home are protected and safe. At the time of this visit the Care Quality Commission had not received any safeguarding referrals about staff working at the home. What the care home does well: What they could do better: There has been no requirements or recommendations made of the home during this inspection. The manager and her staff continue to provide a service, which people are happy with and feedback throughout the inspection process was positive about the home and the staff who work for them. However, the manager of the home understands there is always room for improvement and they must continue to work hard to ensure the standards presently being provided continue to be met. During completion of the Annual Quality Assurance Assessment form the manager has identified some areas where she Care Homes for Older People Page 5 of 9 thinks the service has improved in the last twelve months. These include ensuring all staff receive training on the safeguarding of Vulnerable Adults and staff have access to training relevant to their work so that the home can maintain the standards being achieved. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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