Care Home: Glenthorne Rest Home

Annual service review Name of Service: Glenthorne Rest Home The quality rating for this care home is: The rating was made on: two star good service 3 1 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wesley Cornwell Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 126/128 Reads Avenue Blackpool Lancashire FY1 4JJ 01253626722 Telephone number: Fax number: Email address: Provider web address:   vtonyeade@aol.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Miss Valerie Tyler,Mrs Elsie Armstrong Number of places (if applicable): Under 65 Over 65 0 18 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glenthorne Residential Care Home is registered to provide personal care for 18 people of both sexes. The home is situated close to the town centre and comprises of the following accommodation. The ground floor has a lounge at the front of the home and a dining room leading into a conservatory at the rear of the home. The home has fifteen single bedrooms which are located on the ground and first floors. En suite facilities are available in fourteen rooms. A chairlift facilitates access between the ground and first floor. Services provided by the home include a laundry service and social activities to provide motivation and stimulation. Annual Service Review Page 2 of 6 3 1 1 0 2 0 0 7 The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services people can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the owner to help people make an informed choice whether to move into the home. The range of fees at the home are three hundred and sixty four pounds and seventy pence to three hundred and sixty five pounds covering all aspects of care, food and accommodation. The owner provided this information on the 21st October 2009. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for Glenthorne Rest Home included the following: The home was asked to complete an Annual Quality Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and data set, which providers are asked to complete each year and is one of the main ways that we obtain information about how they are meeting the outcomes for people using their service. Completion of the AQAA gives providers the opportunity to tell us about their services and how well they think they are performing. The information given allows us to develop a picture of the service being provided and target our inspection activity. We sent surveys to people living in the home to ask their views about how well the home is doing. We received replies from four people and their comments are included in this report. What the owner has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information we had about how the home had managed complaints We looked at the outcome of the previous key inspection and what people told us about the service they were receiving. What has this told us about the service? The owner of the home returned the AQAA to us when we asked for it. The information provided was clear and showed how they were meeting the expectations and outcomes for people. They told us the people in their care have their needs assessed prior to moving in the home to ensure these can be met. They say they offer good quality care which is tailored to meet each persons needs. They tell us each person in their care has a comprehensive care plan in place which is reviewed each month with their involvement to ensure the information is up to date and they are happy with the care being being delivered. They say they support the people in their care to choose their own GP and any outside services they may require arranging such as their own chiropodist. They say the people in their care are encouraged to live a happy and independent life and their policies reflect this. They told us good quality food is provided by local and reliable suppliers and this is served with a balanced and nutritious diet in mind. Social activities are organized most days to keep the people in their care entertained and stimulated. They tell us parties are organized for people celebrating their birthdays and their family and friends are always welcome. They have told us their recruitment procedures are robust to ensure the protection of the people in their care. They say they are happy to invest in their staff and their career progression and encourage them to pursue training opportunities. They tell us the majority of their staff have completed or are working towards National Vocation Annual Service Review Page 4 of 6 Qualifications (NV) to ensure the people in their care in safe hands of a well trained team. We surveyed people about the home as part of this review and received replied from four people who live there. They told us people who live at the home receive the care and support they need, the staff are available when needed and listen and act on what they say. The people who live at the home said they were happy and satisfied with their care and their visitors are always made welcome. One person said, The home is friendly and very welcoming. I feel glad and happy I chose this home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and continue to show that they provide a service that achieves positive outcomes for the people who live there. There have been no complaints referred to the Care Quality Commission about the home since the last inspection. At the time of this review the Care Quality Commission had not received any safeguarding referrals about staff working at the home. What are we going to do as a result of this annual service review? We will continue to monitor information about Glenthorne Rest Home. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!