Care Home: Golborne House

Annual service review Name of Service: Golborne House The quality rating for this care home is: The rating was made on: two star good service 1 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Stanley Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Derby Road Golborne Wigan Greater Manchester WA3 3JL 01942726945 01942276686 Telephone number: Fax number: Email address: Provider web address:   www.clsgroup.org.uk CLS Care Services Limited Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 40 8 The registered person may provide the following category of service only: Care home only: Code PC, to people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP Physical disability over 65 years of age: Code PD(E) (maximum number of places: 8). The maximum number of people who can be accommodated is: 40. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Golborne House is a two-storey building with pleasant garden areas, situated in the middle of a housing estate, half a mile from Golborne town centre. It is close to shops and other local facilities and is well served by public transport. The Home is spacious with several lounges and dining areas. All bedrooms are single and five have an Annual Service Review Page 2 of 6 None noted. 1 6 1 0 2 0 0 8 ensuite toilet facility. There are ample communal toilets and bathrooms situated throughout the home. Golborne House provides personal care and support for forty people over the age of sixty-five years. The home is owned and managed by CLS Care Services Limited who have 40 plus homes around Cheshire and the Wigan area. A standard fee of 420:00 pounds per week is charged. Additional charges are made for hairdressing, toiletries, hairdressing, newspapers, clothes and transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we had received, or asked for since the last key inspection in October 2008. This included: . The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. . Feedback surveys returned to us by those using the service and from staff. . Information we have about how the home manages any complaints. . What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. . The previous inspection report. . Relevant information from other organisations. . What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment which was completed by the manager of the service. The information provided showed us what improvements the home has made and their plans for the future. For example residents had been involved in the choosing of the colour scheme for the decoration of the corridors and lounges, that Advanced Practitioners are involved in the home to reduce the need of hospital admissions and that the garden areas had been re-flagged making it more accessible for everyone. Improvements for the future are to include: More recording of daily activities, to reduce the use of agency staff and to involve residents and relatives more in the reviewing of care plans. Our judgment is that the home is still providing a good service for the people living at the home. As part of the review we asked people using the service and staff to complete our surveys telling us what they think about the home. We received completed feedback from three residents and five staff. People living at the home indicated they are happy there. One said, They take care of us, they feed us well and help us to live as we want to. Another said, I like because it is nice and I am very happy living here. Staff comments were positive, one said, The home looks after individuals needs, promotes independence and gives good quality care to all residents. Another said, We provide a homely environment and a good standard of care. All staff indicated that they are given enough information about the needs of the people they care for, that training is Annual Service Review Page 4 of 6 good and is relevant to their role and that full recruitment checks were carried out prior to commencing work. Feedback is gathered by the home through their own quality assurance systems, which includes good communication, with residents, questionnaires and residents/relatives meetings. The management of the home remains stable. There has been one complaint made to the manager of the home, which is pending an outcome. There has been one safeguarding adult referral made since the last inspection. Information provided on the AQAA told us that mandatory staff training is up to date and that training for NVQs is ongoing. The manager informs us of any events, which may occur and manages any problems arising in a professional manner. The manager works well with us and has shown that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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