Care Home: Goodwins Hall Care Home

Annual service review Name of Service: Goodwins Hall Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda Pears Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Goodwins Road Kings Lynn Norfolk PE30 5PD 01553777994 01553777996 annette.white@hallmarkhealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Hallmark Healthcare (Kings Lynn) Limited Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Sixty five (65) older people may be accommodated, two of whom, who will be named in the Commission`s records, have a diagnosis of dementia. Ten (10) younger adults, who will be named in the Commisson`s records, may be accommodated. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Goodwins Hall is a care home with nursing, providing personal care and accommodation for 65 older people and 10 people with a physical disability. It is Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 0 10 1 65 0 owned by Hallmark Healthcare (Kings Lynn) Limited, which is part of the Hallmark Healthcare group. The home is located on the edge of the town of Kings Lynn, close to shops, pubs and other amenities. The home consists of a 2-storey building, with nursing services provided on the first floor. All the bedrooms are en-suite and the majority are used for single occupancy, however there are two double rooms. There are 2 passenger lifts. There is a large car park to the front of the building and extensive grounds around the building, which are accessible to service users. The home is set in two acres of landscaped gardens with walkways and seating areas among the rose beds. Prospective residents or their representatives are advised verbally of the applicable fee rate at the time of the pre-admission assessment. The fee rate is also included in the contract of residence and residents or their representatives are given full details of any additional charges that apply. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? A completed Annual Quality Assurance Assessment was returned to the Commission as requested and the information was found to be detailed and provided us with information of how the home has progressed and developed over the last twelve months. From information contained within the AQAA and from the previous inspection we know how the service operates. Some of the practices undertaken include the following .. Regular meetings and one to one discussion with residents and the families and significant other including social workers. Implementation of changes following service users and visitors feedback Ongoing verbal and written feedback from service users and relatives is always considered. There are policies and procedures in place that are regularly reviewed covering such areas as safeguarding adults, bullying and concerns and complaints. Those people living in the home who completed our survey stated they know who to talk to regarding any concerns and how to make a formal complaint. We were also told that staff are caring and support people by being there when needed. Only one resident said they do not enjoy the food or have time to talk to someone when needed. All other comments were positive and clearly stated that the home is clean, tidy and that activities are enjoyed. Again, one person stated that they do not have activities they enjoy. We received comments that said having more trips out or bus rides locally would be good and one person asked for more activities that are geared to things they personally like. Annual Service Review Page 4 of 6 A new manager has recently been appointed and in discussions with us she has confirmed that she is talking to residents in the home regularly. The home continues to keep us fully informed of any occurances in the home as required under the rules of registration. What are we going to do as a result of this annual service review? Overall, our judgement following this review is that Goodwins Hall continues to be managed effectively and in the best interests of people using services and of the staff. There will be no change to the proposed inspection plan and a key inspection will be carried out by 19/10/2010 However, the service can be inspected at any time if the Commission have any concerns about the quality of the service or safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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