Care Home: Grace House

Annual service review Name of Service: Grace House The quality rating for this care home is: The rating was made on: two star good service 0 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 71 Lodge Hill Road Farnham Surrey GU10 3RB 01252726406 Telephone number: Fax number: Email address: Provider web address:   grace_lane@btconnect.com grace_lane@btconnect.comwww.gracehousefar nham.co.uk Mrs Tracey O`Shea,Mrs Allison Day Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 16 0 0 16 The maximum number of service users to be accommodated is 16. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grace House is registered with the Commission for Social Care Inspection, henceforth referred to as the CSCI, to provide accommodation and care to sixteen service users in the category of older people. The home is located in a residential area and close to public amenities and other Annual Service Review Page 2 of 6 0 3 0 3 2 0 0 9 community facilities. Accommodation is provided on two floors accessed by stairs or stair lift and comprises of an office, lounge, dining area, kitchen, bathrooms, toilets, laundry and sixteen single bedrooms some with en-suite facilities. The home has a garden which is secure and accessible and private parking is available. The range of fees charged by the home is £400to £660 per week and the registered manager is Mrs. Tracey OShea. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service or from other people with an interest in the service. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. Information we have about how the service has managed complaints or allegations. The previous inspection report. The service history. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. This was clear and gave us all the information we asked for. We looked at the information in the AQAA, the service history, and additional information received since the last inspection, and it is our judgement that the home is still providing a good service and that they know what further improvements they have to make. The AQAA outlines the admission procedure and prospective residents will be invited to the home for lunch or afternoon tea initially. They also have a needs assessment undertaken at this stage to ensure that the home have the resources in place to meet their assessed individual needs. Care plans are bases on assessment, input from residents and their family and contributions from other health care professionals. These are reviewed monthly. Activities are planned with input from residents and include art and craft, outside entertainers, visits to the garden centre, card and board games and music. A visiting farm came to the home this year and plan to return again. Spiritual needs are supported and various clergy visit residents on request. Eight residents surveys were received having been completed with the help of staff. One resident said They take care of me very well, there is always someone here to help if I need it, and the meals are good. Catering arrangements are good, however Annual Service Review Page 4 of 6 a resident commented we want more meat on the menu. The home has a complaints procedure and this is accessible to all residents and their relatives on admission to the home. There have been no complaints received either in the home of by The Care Quality Commission since the last inspection. There is also a safeguarding vulnerable adults procedure in place and all staff undertake regular training on abuse awareness and whistle blowing. The AQAA outlined the maintenance arrangements in the home. There is an ongoing programme of refurbishment and decoration. Several bedrooms have redecorated and refurnished, and plans are in place to continue this project. New furniture has been provided for the lounge and new flooring for the lounge. The garden is well maintained and plans are also in place to improve this in the summer. There is now a cleaner employed five days a week to maintain the cleanliness and standard of hygiene in the home. All staff undertake induction training and mandatory training is updated when required. NVQ training is ongoing. The home is managed in the best interest of the residents by the two providers. Systems are in place to monitor quality assurance, and residents are consulted on aspects of the home, and their views and suggestions listened to and acted upon. The AQAA indicates that the home promotes the health, safety, and welfare or the residents and staff and that all staff receive training in health and safety policies and procedures. The home continues to inform The Care Quality Commission of any relevant events that have occurred in the home since the last inspection and they have shown that they have managed issues well. They work well with The Care Quality Commission and have shown that their service continues to provide good outcomes for the residents living there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 26th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the residents using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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