Care Home: Granby Rose SDU

What the care home does well People are properly assessed before moving into the home. The manager wrote in the AQAA `The pre admission assessment tool has been re designed and is now called the Care & Health Assessment Profile (CHAP) A CHAP is completed at the pre-admission assessment thereby promoting equality, diversity and person centred care at an early stage. Keyworkers and named nurses are involved at the earliest opportunity, keyworkers during assessment if we are able.` A relative told me they had enough information about the home before they chose it as a place for their family member to live. They were extremely satisfied with the home and the care and support it provides. Various activities are provided at the home, during the inspection some people were enjoying music and looking through magazines, some ladies were doing craft work. One gentleman who lives at the home showed me around the enclosed garden. He told me he had helped with the garden and had planted some plants earlier in the day. There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. New staff are given an excellent induction into care, and on going staff training is of a very high standard. The manager wrote in the AQAA `We have trained staff in Dementia Care Mapping through Bradford University. During 2009 we trained 3 more members of staff which means we have a total of 5 people from various roles who are able to observe residents and use a tool to assess whether they have well-being and if their needs are being met.` Visitor`s to the home told me that they were `delighted with the care` another person said `this is a superb home, all the staff are brilliant they are a tremendous support they look after us all.` A resident told me `the staff are all angels.` I looked around the home, it was clean and fresh, people`s bedrooms were personalised. Some of the corridors have been tastefully themed. All the communal areas are suitably furnished and to a very high standard. People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager listens to the views of those with an interest in the home. There are regular minuted relative and resident meetings. It was evident that the manager takespositive action to improve the quality of life of people who live at the home, often as a result of listening to what people who use the service have to say. What the care home could do better: This service continues to provide excellent outcomes for people who use it. The manager and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work at the home Random inspection report Care homes for older people Name: Address: Granby Rose SDU Highgate Park Harrogate North Yorkshire HG1 4PA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Bridgit Stockton Date: 1 4 0 4 2 0 1 0 Information about the care home Name of care home: Address: Granby Rose SDU Highgate Park Harrogate North Yorkshire HG1 4PA 01423505533 01423562831 granby.rose.m@fshc.co.uk www.fshc.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Bernadette Mossman Type of registration: Number of places registered: Conditions of registration: Category(ies) : Granby Holdings Limited care home 25 Number of places (if applicable): Under 65 Over 65 25 dementia Conditions of registration: Date of last inspection Brief description of the care home 0 Granby Rose is a care home for up to 25 people with dementia. The home is situated close to Granby Court and Granby Extended Care, and close to the town centre of Harrogate. The home is purpose built to a high standard. The fees per week are £810 upwards. There are additional charges for chiropody, hairdressing, toiletries and newspapers. The home supports clients and their families in coping with dementia, to live an independent and dignified life. Care Homes for Older People Page 2 of 7 What we found: The methods I used to gather the information needed included a visit to the home, conversations with the people who live there, their relatives, healthcare professionals and the staff. I looked in detail at the care and records of four people, examined other records and looked around the home. I spent four hours at the home. The manager also completed some paperwork for us called an annual quality assurance assessment (AQAA). This provides valuable information to help me form a judgement about the quality of service offered at the home What the care home does well: People are properly assessed before moving into the home. The manager wrote in the AQAA The pre admission assessment tool has been re designed and is now called the Care & Health Assessment Profile (CHAP) A CHAP is completed at the pre-admission assessment thereby promoting equality, diversity and person centred care at an early stage. Keyworkers and named nurses are involved at the earliest opportunity, keyworkers during assessment if we are able. A relative told me they had enough information about the home before they chose it as a place for their family member to live. They were extremely satisfied with the home and the care and support it provides. Various activities are provided at the home, during the inspection some people were enjoying music and looking through magazines, some ladies were doing craft work. One gentleman who lives at the home showed me around the enclosed garden. He told me he had helped with the garden and had planted some plants earlier in the day. There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. New staff are given an excellent induction into care, and on going staff training is of a very high standard. The manager wrote in the AQAA We have trained staff in Dementia Care Mapping through Bradford University. During 2009 we trained 3 more members of staff which means we have a total of 5 people from various roles who are able to observe residents and use a tool to assess whether they have well-being and if their needs are being met. Visitors to the home told me that they were delighted with the care another person said this is a superb home, all the staff are brilliant they are a tremendous support they look after us all. A resident told me the staff are all angels. I looked around the home, it was clean and fresh, peoples bedrooms were personalised. Some of the corridors have been tastefully themed. All the communal areas are suitably furnished and to a very high standard. People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager listens to the views of those with an interest in the home. There are regular minuted relative and resident meetings. It was evident that the manager takes Care Homes for Older People Page 3 of 7 positive action to improve the quality of life of people who live at the home, often as a result of listening to what people who use the service have to say. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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