Care Home: Grange Court

Annual service review Name of Service: Grange Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Francis Date of this annual service review: 2 3 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Station Road Baildon Shipley West Yorkshire BD17 6HS 01274531222 01274531222 stevewiggins@btinternet.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Belinda Cook Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Michael Stephen Berry,Anita Anne Berry Number of places (if applicable): Under 65 Over 65 0 1 0 10 0 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grange Court provides personal care and support for thirty older people. It is situated on the outskirts of the village of Baildon, Shipley, West Yorkshire. Grange Court is a former coaching inn, with parts of the building dating to the fifteenth century and it still retains many of the original features. Over the years various alterations have been undertaken to make the home more accessible. All bedrooms are located on the first and second floors, the upper floors can be reached by passenger lift. There is a mix of Annual Service Review Page 2 of 6 double and single rooms available with disabled access via a ramp to the front of the building. The weekly fees range from GBP 425 to GBP 507. There is a different price for different rooms. Fees cover the costs of full accommodation, care and laundry facilities, but do not include chiropody, hairdressing, personal copies of newspapers and other personal requirements. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included:Surveys returned to us by people living in the home and from staff. What the home has told us about things that have happened in the home, these are called notifications and are a legal requirement and information from the previous key inspection report. What has this told us about the service? We asked the home to send us a completed Annual Quality Assurance Assessment by the 17th March. The self assessment tells us how the home is meeting and improving the outcomes for people living at Grange Court . Although the home sent us their AQAA this was not available to the inspector at the time of writing this report. We received comments from three people who live at the home. They said they were happy living at the home. One person said I have no complaints about Grange Court. All of the surveys indicated people enjoyed the food. One relative who completed the questionnaire on their relatives behalf stated:My relative has been in Grange Court almost three years, the care they have received has been outstanding, the atmosphere is warm and caring, they provide lots of love and understanding. I have had meals with my relative, the food is lovely. I myself cannot give my relative more care that they receive at Grange Court. The staff are super, its a very inviting place, I give them full marks. Another relative who also indicated they were satisfied with the service their relative receives made the following comments:(name of person) was admitted as an emergency case, staff got to know them quickly and dealt with them extremely well. Two members of staff who returned their surveys indicated they are given up to date information about the needs of the people they care for. They indicated the home had carried out recruitment checks before they started working in the home, such as Criminal Record Bureau checks. They also indicated they had received induction training which had covered what they needed to know to enable them to carry out their work. The comments made by people living at Grange Court indicate to us that people are Annual Service Review Page 4 of 6 content with the outcomes the home is providing. What are we going to do as a result of this annual service review? We are not going to change our inspection plan at present, however we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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