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Care Home: Grange Crescent

  • 47 Grange Crescent Sheffield South Yorkshire S11 8AY
  • Tel: 01142555539
  • Fax: 01142506863
  • Planned feature Advertise here!

0Grange Crescent is a purpose built home for up to 42 older people, accommodated on four wings. Three of the wings have ten bedrooms, and the fourth has twelve. The four wings are on two floors and each has a lounge, dining area, kitchen and each bedroom has an en-suite toilet and shower. The home is in a residential area of Sheffield with good access to public services and amenities, (e.g. bus service, shops, libraries etc). South Yorkshire Housing Association is the Registered Provider; they work in partnership with Sheffcare Limited, who provides the staff at the home. A range of information including a copy of the last inspection report was available on the notice board in the entrance to the home.

  • Latitude: 53.368000030518
    Longitude: -1.4839999675751
  • Manager: Ms Michelle Wright
  • Price p/w: ~
  • UK
  • Total Capacity: 42
  • Type: Care home only
  • Provider: South Yorkshire Housing Association
  • Ownership: Voluntary
  • Care Home ID: 7134
Residents Needs:
Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 20th April 2010. CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Grange Crescent.

What the care home does well The service continues to offer individuals a high standard of care delivered in a person centred way. The service puts people at the centre of all it does and individuals are able to input to the development of their own care plan and make decisions about their daily lives. People commented in their surveys that `The meals are excellent and they try to give us a good balanced diet`. `The staff are patient, kind and considerate, with a sense of humour and they are hardworking`. `The home is managed efficiently and everyone works to make it as pleasant as possible. It has a wonderful atmosphere and is a happy place to be in` `The meals are on time, the laundry is quick and very good, the team leaders are kind and helpful and the care staff are efficient`. What the care home could do better: The service offers people good outcomes for care, support and safety. The manager and staff have worked hard over the last three years to meet the requirements from the last key inspection report and keep the service moving forward. Random inspection report Care homes for older people Name: Address: Grange Crescent 47 Grange Crescent Sheffield South Yorkshire S11 8AY two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Eileen Engelmann Date: 2 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: Grange Crescent 47 Grange Crescent Sheffield South Yorkshire S11 8AY 01142555539 01142506863 dawn.martin@sheffcare.co.uk None Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Michelle Wright Type of registration: Number of places registered: Conditions of registration: Category(ies) : South Yorkshire Housing Association care home 42 Number of places (if applicable): Under 65 Over 65 42 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Grange Crescent is a purpose built home for up to 42 older people, accommodated on four wings. Three of the wings have ten bedrooms, and the fourth has twelve. The four wings are on two floors and each has a lounge, dining area, kitchen and each bedroom has an en-suite toilet and shower. The home is in a residential area of Sheffield with good access to public services and amenities, (e.g. bus service, shops, libraries etc). South Yorkshire Housing Association is the Registered Provider; they work in partnership with Sheffcare Limited, who provides the staff at the home. A range of information including a copy of the last inspection report was available on the notice Care Homes for Older People Page 2 of 9 Brief description of the care home board in the entrance to the home. Care Homes for Older People Page 3 of 9 What we found: This unannounced visit to the service was carried out as part of our three year inspection programme. The site visit started at 10:00am and finished at 13:00pm. We completed Annual Service Reviews (ASRs) for Grange Crescent on 15 July 2008 and on 6 January 2010. We only do an ASR for good or excellent services that have not had a key inspection in the last year. An ASR is part of our regulatory activity and is an assessment of our current knowledge of a service rather than an inspection. The published review is a result of the assessment and does not come from our power to enter and inspect a service. Our judgement for both of the ASRs was that the home continued to offer good outcomes for people using the service. As part of this visit we looked at all the information that we have received, or asked for, since the last key inspection which was on 17 July 2007. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service in June 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also sent out surveys in December 2009 to people using the service and staff and had a good response from these. We looked at any outstanding requirements from previous reports, and checked the services complaints and safeguarding systems. Time was spent walking around the home and talking to people using the service and staff. We looked at the care for two specific individuals during our visit and this included looking at the care plans and other relevant paperwork. The manager was given feedback during and at the end of the visit. In our last key inspection report of 17 July 2007 we made a requirement that The home must ensure that assessments and care plans reflect service users social and recreational needs and that records are maintained to evidence that these are being acted upon. Checks at this visit found the requirement had been met. Each person has their own individual file and has a need assessment completed by the funding authority or the home before a placement is offered to the person. The home develops a care plan from the assessments, identifying the individuals problems, needs and abilities using the information gathered from the person and their family. Each care plan contains a life history section, which includes information about the individual and what their likes and dislikes are around social interactions. The two people, whose care we looked at, enjoy a range of activities including bingo, going to the races, watching television, reading and playing dominoes. In addition to the care plans the staff complete an Activity Attendance Sheet for all the Care Homes for Older People Page 4 of 9 people in the home. This highlights what social activity each person has attended and when. For the two individuals whose care we looked at this showed that in recent weeks they have taken part in, movement to music, making buns, an outing to Weston Park, coffee morning, shopping with staff, visits from friends, dominoes and reading. In our last key inspection report of 17 July 2007 we made a requirement that The home must ensure that they improve the quality and appearance of meals that need to be blended to a particular consistency in line with good practice and ensure that particular foods needed for special diets are always available. Checks at this visit found the requirement has been met. The home completes a nutritional screening form for each person using the service and where risks of poor nutrition are highlighted then a risk assessment is completed. Diet information forms are in each file showing what each person likes or dislikes, and copies are kept in the kitchen so that staff know peoples personal preferences and their dietary requirements. We observed the lunch time meal served in the home and spoke to individuals who were eating in the dining rooms. One individual has difficulty in eating and prefers his/her meal to be very soft or liquidised. They told us that everything was tasty and that the kitchen staff presented their meal in an attractive way. Everyone that we spoke to said the food was very good and always a good choice offered. Information in the AQAA completed by the manager on 1 June 2009 indicates that copies of the homes complaints policy and procedure are displayed throughout the home. Copies are available in every bedroom to ensure people using the service know the procedure. The complaints policy and procedure seen by us were in a clear print format, however they are available in different formats on request (large print, braille and different languages). Checks of the complaints record shows that the service has received one formal complaint about care in the last 12 months. The manager has investigated the complaint and responded in writing to the complainant and the Social Services Contract Compliance team. People using the service tell us that they are confident of raising any issues with the manager or staff and know how to use the complaints policy and procedure. There have been four safeguarding allegations referred by the home to the Local Authority safeguarding team for investigation. Only two needed further action and have now been resolved. Information from the staff training matrix given to us by the manager on 22 April 2010 indicates that staff receive training on Safeguarding of Adults from Abuse, the Mental Capacity Act and Deprivation of Liberty Safeguards. This knowledge and information is used to ensure that peoples choices and human rights are maintained and that any limitations on facilities or personal choice are only made following assessment, best interest meetings, risk assessments and discussion with the person concerned or their representative. In our last key inspection report of 17 July 2007 we made two requirements that Care Homes for Older People Page 5 of 9 The home must review staffing levels and ensure that sufficient staff is provided to support service users at all times. The home must ensure that staff repond to call bells appropriately and in a timely manner. Checks at this visit have found these requirements are met. We checked the staffing rotas and the care hours worked in the last week before our visit, against the Department of Health Staffing Guidance Tool. Using dependency levels supplied by the manager on 22 April 2010 to calculate the hours, we found the home is meeting the minimum staffing levels recommended by the guide. As part of our inspection programme we sent out surveys to people using the service in December 2009. Those individuals who completed the surveys told us that they are very satisfied by the service and individuals who spoke to us during this visit said the staff are lovely and we enjoy life in the home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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