Care Home: Graywood

Annual service review Name of Service: Graywood The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 2 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 10 Northdown Avenue Cliftonville Margate Kent CT9 2NL 01843220797 F/P01843220797 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Rassoolbie Haq Number of places (if applicable): Under 65 Over 65 13 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Graywood is registered to provide accommodation and personal care to a group of thirteen adults who are under the age of 65 years on admission to the home. The residents have all had experience of mental health problems and require ongoing support. The home is located in a residential area of Margate, near to shops, local amenities and the sea front. There is good access to public transport. Close to the home there is a large park and gardens. The home is of a good size and arranged over Annual Service Review Page 2 of 6 3 floors. All of the bedrooms are single occupancy and there is an adequate range of communal space available for the service users. To the rear of the property there is a large, attractive and accessible garden. The current fees are included in the information about the home and are available from the registered provider on request. Further information on the Home services and the CSCI reports for prospective service users will be detailed in the Statement of Purpose and Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well the outcomes are being met for people using the service. It also gave us numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned their Annual Quality Assurance Assessment (AQAA) when we asked for it. This document was completed in good detail providing all of the information that we asked for. It gave a summary of the aspects of the service that have changed and improved over the past 12 months and highlighted areas for further improvement. Having reviewed the information in the AQAA it is our judgment that they continue to provide a good service for the people that they support. The AQAA states that a number of on-going improvements are continued to be made including developing service user plans, quality assurance processes and activities and the involvement of service users in the daily running of the service. Some aspects of the home environment have also been improved including redecoration and refurbishment of bedrooms, bathrooms and the laundry area. No requirements and two recommendations were made at the last key inspection and there is evidence contained with in the AQAA to show that the service has addressed these issues. People who use the service have told us that they are happy with the support that they receive. In particular service users said that they are able to organise their time as they wish and can make decisions affecting their day to day lives. A number of people Annual Service Review Page 4 of 6 stated that they are able to access the local community independently and staff support them with respect and dignity. One service user said that the staff address concerns that they have and they feel confident that issues will be dealt with. No complaints or concerns have been received by us in connection with the service in the past 12 months and there have been no reported safeguarding vulnerable adult alerts raised regarding the service. The home report that they have managed one complaint in the past 12 months that was resolved satisfactorily. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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