Care Home: Green Acres Nursing Home

Annual service review Name of Service: Green Acres Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Catherine Paling Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Rigton Drive Burmantofts Leeds Yorkshire LS9 7PY 01132483334 01132406278 greenacres@schealthcare.co.uk www.schealthcare.co.uk Southern Cross (LSC) Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 62 One specific service user under the age of 65, named on variation dated 18th December 2006, may reside at the home. One specific service user under the age of 65, named on variation dated 22nd November 2006 may reside at the home. (V36708) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greenacres is a purpose built home located about a mile and a half from Leeds City centre. Regular bus services pass by the home and there are shops, pubs and other amenities close by. The home provides care for up to fifty service users requiring personal and nursing care. Five of those places are for intermediate care. The building meets national minimum standards for the environment. Bedrooms are generously sized and exceed space requirements. All bedrooms are designed for single occupancy with en-suite facilities. The home is on two levels, the first floor being serviced by Annual Service Review Page 2 of 6 Change of manager 0 2 1 2 2 0 0 8 stairs and a shaft lift. Operationally, each floor functions as a working and living unit. Both units provide lounge and dining areas. The current charges range from five hundred and thirty six pounds eighty three pence to seven hundred and seventy pounds forty pence. There are additional charges for hairdressing, papers, chiropody, escorts to hospital and taxis. This information was given by the manager at the December 2008 inspection. The home should be contacted directly for up to date information about fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA)that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager wrote in the AQAA, The Home Manager holds a monthly Managers surgery on an evening to enable relatives access to the Manager if they cannot do so during the normal working day. This also includes telephone consultations for relatives who may live a distance from the home and are unable to attend such meetings. We hold regular residents and relatives meetings. People who attend are consulted about the service we offer and we encourage them to make suggestions about how they may feel we can improve our service. We sent out surveys to people living at the home a small number were returned. People said: The home, staff everyone are very helpful and pleasant could not wish for a better place. They have a good standard of care they always listen and inform relatives when needed and are happy to answer questions whenever asked. Survey information told us that people know how and who to raise complaints with and that they are content at the home. However, although most said they enjoyed the food one person said that they never did and this seemed to be because food was often cold when served. The manager wrote in the AQAA, We have embraced Nutmeg menu planning therefore improving our menus and meal services. We have made improvements regarding the dining experience. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for Annual Service Review Page 4 of 6 the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2nd December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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