Care Home: Green Lane House

Annual service review Name of Service: Green Lane House The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Jinks Date of this annual service review: Annual Service Review Page 1 of 7 Information about the service Address of service: Green Hill Brampton Cumbria CA8 1SU 0169772345 Telephone number: Fax number: Email address: Provider web address:   claire@greenlanehouse.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Greenlane Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 0 5 28 The home is registered for a maximum of 28 service users to include: up to 28 service users in the category of OP (old age not falling within any other category) up to 5 service users in the category DE(E) (Dementia over 65 years of age) The home is registered from time to time to admit persons between the ages of 60 and 65 years of age. The service must at all times employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Two service users may share a bedroom of at least 16 sqm usable floor space only if they have made a positive choice to do so and when a shared space becomes vacant the remaining service user has the opportunity to choose not to share, by moving to a different room if necessary. When single rooms of less than 12 sqm usable floor space become available they must not be used to accommodate wheelchair users and where existing wheelchair users are in bedrooms of less than 12 sqm they must be given the opportunity to move to a larger room when one becomes available. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Annual Service Review No 0 1 1 2 2 0 0 8 Page 2 of 7 Date of last annual service review (if applicable): Brief description of the service Green Lane House is a period home, on the outskirts of Brampton, set in extensive well-maintained gardens with ample car parking. There are 25 bedrooms, 7 of which are en-suite, with additional communal facilities of three bathrooms and four separate toilets. There are three lounge areas, which open onto patios, and an additional smaller room, which is designated as a smoking area. The home has a passenger lift, ramps, handrails and has suitable furniture and equipment to met the needs of people using this service. The home produces a guide to the services and facilities it can provide. This is available on request from the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection of this service. This included: The annual quality assurance assessment (AQAA) that was completed and sent to us by the manager. The AQAA is a self-assessment that is filled in once a year by all providers. It focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the home. We looked at the surveys returned to us by people living or working at the home. The previous key inspection report, particularly where we have made recommendations or requirements to help make improvements to the service. We also checked whether there have been any complaints made about the home or whether there have been any matters regarding the safeguarding of vulnerable adults (abuse). There have been no reports of complaints or anything abusive happening at the home. What has this told us about the service? The manager (Hilary Stamper) completed and returned the AQAA when we asked for it. The document identifies areas where the home does well, tells us where the manager has made improvements and provides us with information about where the manager plans to make further improvements to the service. We looked at all of the information that we have received about the service, including the surveys and comments from people that live or work at the home. Our judgement is that the home continues to provide a good service. The home is run by a registered and qualified manager. She has told us that there are good systems in place at the home to help attend to and support the needs of the people that use this service. The manager told us that there is a good staff team at the home, who are supportive of the people who use this service. They try to ensure that each resident is supported within their individual plan and at a level and pace they are comfortable and happy with. People using this service told us that the home is always clean and fresh. The manager said that the home provides a clean, hygienic and comfortable home for the people that live there. People are able to personalise their own space and bedroom. The manager intends to ensure liaison is maintained with the organisations property services to help ensure the maintenance and renewal programme for the home is kept to. Annual Service Review Page 4 of 7 There is a low staff turnover at the home. This means that people living at the home are not constantly faced with new staff and helps to make sure that people receive consistent care and support from staff they know and trust. The manager told us that staff shift patterns are planned to help support people using this service with their social lives. Staff have been provided with a variety of training courses and the manager plans to continues to provide staff with further training opportunities. A well trained staff team helps to make sure that peoples needs and requirements are properly understood by competent staff. We received surveys back from two people who use this service. They told us that they received enough information about the home to help them make their decision to move there. They tell us that they always receive the care and support they need and that there are always staff available to help them. They are able to do what they choose during the day, in the evenings and at the weekend. People told us that staff always listen and act upon what is said and that they treat them well. People told us that they know who to speak to if they are not happy about something and either they, or their relatives know about the complaint process that is in place at the home. Some of the comments we received from people that use this service (or their relative) included the following: My son is very well loved and cared for. I could not ask for anything better for him. My room is kept tidy and my bed is made. They take me out and on holiday. I have nice baths and the food is very tasty. People indicate that they are happy with the service and made no suggestions of areas where improvements could be made. We received surveys from some of the staff that work at the home. They told us that they are not always given up to date information about the people they care for and support. Staff did tell us that they feel they have enough support, experience and knowledge to meet the differing needs of the people that live at Gatesgarth. Receiving up to date information and training helps to make sure that staff understand peoples needs and requirements and that they know how to support them in the best way. They told us that they receive some training to help them with their job. The staff told us that they sometimes meet with their manager and are supported in their work. They confirmed that they know what to do should a resident raise a concern with them and this helps to make sure that people using this service are protected from harm or abuse. The staff made comments on what they thought the home does well: Staff work hard and do their best with limited staff on shift at times. Annual Service Review Page 5 of 7 They also made suggestions where the home could make improvements. The said that improvements could be made to the staffing levels at the home. They also indicated that it would be appreciated if the manager was more hands on and in the building more. The manager has indicated the home could make further improvements to the staffing levels so that residents can enjoy more one to one time. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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