Care Home: Green Willow Residential Home

Annual service review Name of Service: Green Willow Residential Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Trim Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 21-23 Vicarage Lane East Preston Littlehampton West Sussex BN16 2SP 01903775009 01903773320 gwrh@ukhome.net Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Green Willow Care Limited Number of places (if applicable): Under 65 Over 65 0 30 The maximum number of service users to be accommodated is 30. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not following within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Is now registered to provide nursing care for 30 older people. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Green Willow is a care home registered to provide nursing care for up to 30 older people. It is situated in East Preston, West Sussex and is within a couple of miles of Rustington and 5 miles from Littlehampton and therefore close to all amenities including the sea. The premises have been undergoing a major building project, which has increased the number of bedrooms and improved the layout of communal and Annual Service Review Page 2 of 7 other private space. It is a two-storey accommodation with a lift to the second floor, which has four bedrooms. All bedrooms have en-suite facilities with some having bath en-suite. There are large gardens to the rear of the property and parking at the front of the home. Information about the current fees and charges should be sought directly from the registered provider. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA identified what improvements the service had made since we last visited. These included listening to feedback from people who use the service and making changes to reflect their wishes. For example, the time of resident meetings had been changed to give more opportunity for family and friends to attend. The AQAA recorded We have a new wet room, garden access, treatment and therapy room, hairdressing room, larger dining room, 2 day rooms and an information technology computer area. We have redecorated throughout the home. Staff had completed distance learning in respect of end of life care and documentation had been improved to make sure the wishes of people who use the service were clearly recorded. The AQAA also identified further improvements the service wishes to introduce during the next 12 months. These included: Developing a questionnaire to send with the pre assessment information to identify what someone is looking for in a residential service. To provide staff with training in respect of the Mental Capacity Act and Deprivation of Liberty Safeguards. To provide raised beds in the garden so people who use the service have the opportunity to participate in garden activities. Annual Service Review Page 4 of 7 The service also wants to provide a chart of accountability of staff team so that service users, their representatives and staff themselves are clear about structure and this will facilitate dissemination of the homes philosophy and responsibility for it to the whole team. The AQAA recorded that no complaints had been received about the service. We looked at the information in the AQAA and our judgement is that the service is still providing an excellent service and that they know what further improvements they need to make. We sent surveys to 15 people who use the service and received 8 back. Comments made in these showed us people who use the service like living there. People felt they received the care and support they needed and staff usually listened and acted on what they said. Most people thought the service provided activities they could join in, although 2 people felt this was only sometimes. Everyone who completed the survey thought the meals provided were good. In response to the question What does the service do well? the following comments were made: Food is very good. Cleanliness, warmth, cheerfulness, food comfort. Friendly atmosphere, good view from room. They do a lot of things well. The care is good. Green Willow is an excellent care home with beautiful surroundings, very high. Relatives were also very satisfied with the care provided, commenting Green Willow is an excellent care home with beautiful surroundings, very high standards of care and cleanliness. It provides a clean and homely and friendly service with very kind and caring staff. My father who is always said he would never go into a home has been here since Nov 08 and has said he loves it there and wants to spend rest of his days there. Some people commented that the home could improve by making access to the gardens easier. One person felt staff could Help less able bodied to enjoy the gardens, whilst another comment was that some means should be found to keep the garden doors in an open position. Information in the AQAA showed improvements were already being planned. Staff were sent 15 surveys to get their views about the service. We received 9 back. Comments made in these showed staff felt they received good support to carry out their role. All responded their recruitment, induction and training was thorough. When asked What does the service do well? staff responses included: Training sessions always available and can do further training to expand knowledge. Annual Service Review Page 5 of 7 The ongoing training of all staff both in house and external. This is a lovely home a joy to work in. Ongoing support for the staff from manager. The home looks after and cares for all residents well. The staff are very well looked after. Looking after residents with their needs. Many activities for the residents. A high standard of care to all residents. Very high standards. 99 of the time communication is excellent, we are given respect. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th August 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. The last key unannounced inspection was on 4th August 2008 when the service was given a rating of Excellent. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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