Care Home: Greenbank Care Home

Annual service review Name of Service: Greenbank Care Home The quality rating for this care home is: The rating was made on: two star good service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Bodell Date of this annual service review: 1 7 0 2 2 0 1 0 Annual Service Review Page 1 of 4 Information about the service Address of service: 485 Bolton Road Bury Lancs BL8 2DJ 01617647925 Telephone number: Fax number: Email address: Provider web address:   bernard.basham@sky.com Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Margaret Elizabeth Basham Number of places (if applicable): Under 65 Over 65 3 0 The Home is registered for a maximum of 3 service users to include:- up to 3 service users in the category of MD (Mental Disorder under 65 years of age) The service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greenbank is a small, family run care home for three adults with mental health needs. The owner and her husband live on the premises. The owner provides most of the support that the residents need, with assistance from one of her daughters who works at the home. The house is located approximately a mile from Bury town centre, close to bus routes, local shops, and pubs. Bedrooms are single and residents have exclusive use of a lounge and bathroom. The dining room and well kept gardens are shared with the family. The fees are 364.95 pounds. 2 4 0 2 2 0 0 9 Annual Service Review Page 2 of 4 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 24th February 2009. This included. The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. Feedback surveys returned to us by those using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. We looked at the information in the AQAA, which gave us up to date information about the service and what action had been undertaken to make improvements at the home. This is a small family run home and the people who live there had done so for a very long time. It was noted that portable electrical appliances had not been checked. People had been to Bournemouth for a holiday. A lot of improvements had been made to the home. These included a new bathroom suite and the lounge, hall and stairway had been decorated. The support worker had completed NVQ Level 2 and both the manager and the support worker had attended a food hygiene course. They had also reviewed medication practices at the home. At our last key inspection visit the home received a good quality rating. We made two requirements. One requirement was about improving the way medication was given to people to ensure that medication was not mixed up. The other was to ensure that staff providing support undertake all the relevant training they need to support people, safely. Since our last key inspection we have not been made aware of any complaints, safeguarding alerts or been notified about any incidents happening at the home. We have not received any surveys from the home. What are we going to do as a result of this annual service review? Overall our opinion about the service has not changed. Our next key inspection or annual service review will take place before 23rd February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 3 of 4 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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