Care Home: Greenbanks Nursing Home

Annual service review Name of Service: Greenbanks Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 8 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 29 London Road Liphook Hampshire GU30 7AP 01428727343 Telephone number: Fax number: Email address: Provider web address:   greenbanks29@aol.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Buckland Rest Homes Ltd Number of places (if applicable): Under 65 Over 65 30 0 30 0 30 0 The maximum number of service users to be accommodated is 30. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greenbanks Nursing Home is a care home registered to provide nursing and personal care to older people of both sexes. Accommodation offered at the home consists of twenty single bedrooms and five shared bedrooms. There are large communal areas, with a separate dining room. All areas of the home are accessible to people with limited mobility. Annual Service Review Page 2 of 6 Greenbanks was formerly a Victorian family house and was converted into a Nursing Home in 1990. It has an attractive garden that is accessible to service users and there is small car parking area at the front of the home. The home is in a residential area near the centre of Liphook, a semi-rural village and is close to local amenities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA, when we asked for it. It was clear and gave us all the information we asked for. Surveys were returned to us by 4 residents, 6 staff and 2 health care professionals. Residents said that they receive the care, support and medical help they need. Staff are said to be available when they are needed and that they listen and act on what residents say. Residents also confirmed that they like the meals. 3 people commented that the cleanliness and maintenance of the environment is particularly good. One person said that the provision of activities outside the home could be improved and that residents would benefit from staff having more time to listen and chat with the residents. Health care professionals made positive remarks about the home, with the exception that the home was said by one person to meet health needs only sometimes, and, that the advice is followed 50 to 75 per cent of the time. Comment was also made that access to the shower facility is unsuitable downstairs. Care staff said that the home meets the health and personal care needs of the residents. Staff training and induction are provided. Staff said that there are enough staff to meet residents needs. The home keeps the Commission informed of events and liaises with social services where needed. This includes making safeguarding referrals where necessary, which the home has done on 4 occassions in the last year. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 19/06/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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