Care Home: Greenside House

Annual service review Name of Service: Greenside House The quality rating for this care home is: The rating was made on: two star good service 2 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Turner Date of this annual service review: 0 8 0 3 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service Address of service: Greenside Avenue Mapplewell Barnsley S75 6BB 01226386600 01226391332 none None Barnsley PCT Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 38 Staffing levels must be maintained at or above the levels required by the April 2002 Residential Forum, Care Staffing in Care Homes for Older People. The bedrooms allowed occupancy is as follows: Flat 1 - 7 Bedrooms all single occupancy Flat 2 - 7 Bedrooms all single occupancy Flat 3 - 6 Bedrooms all single occupancy and 1 double bedroom Flat 4 - 6 Bedrooms all single occupancy and 1 double bedroom Flat 5 - 6 Bedrooms all single occupancy and 1 double bedroom The two single bedrooms with a partition screen in Flat 3 (bedroom 2 & 3) must be used as one double bedroom. The occupants of this double room must be given the option to move to single bedrooms when available. Three of the places are registered for either OP Old Age; not falling within any other category, OR PD Physical Disability for people aged 55 years to 64 years inclusive. Where additional services are provided eg day care, staffing for this must be over and above that required by condition 3. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): None 2 6 0 2 2 0 0 9 Annual Service Review Page 2 of 8 Brief description of the service Greenside House is a purpose built home, which, provides a range of residential and day care services for older people. It stands in its own grounds in a residential area and is close to the centre of Mapplewell village. Adequate car parking space is provided. The home is divided into five wings that are called flats. There are four flats on the ground floor and one flat on the first floor. The home has a passenger lift. Each flat comprises seven bedrooms, a lounge/dining room, a kitchenette and sufficient toilet and bathing facilities. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which was on 26th February 2009. The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 20 surveys returned to us from people living in the home, 9 surveys returned to us from relatives and carers, 8 returned from staff and 5 surveys returned from professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what further improvements they need to make. The service said that following consulting and listening to people they have made some changes to the service, these included: Reviewing of menus to incorporate client preferences. Making the daily choice of menus clearer to see by using bigger boards in the dining room. Spontaneous events such as bonfire night, buffet in the garden, fish and chip suppers and gardening (weather permitting). Put up signs inviting visitors to make drinks. The service has made improvements over the last twelve months. The AQAA states: Policies, procedures and guidelines on equality and diversity are reinforced via staff supervision and staff meetings. Improve information provided to people prior to admission, via an information leaflet developed for people and their relatives, considering being admitted to Greenside Annual Service Review Page 4 of 8 House. Provide a greater range of health promotion to clients and their family to enable them to lead as healthy and active life as possible and be able to make informed choices e.g. dietary advice, medication advice, footwear advice or exercise advice etc. Specific roles and responsibilities will be allocated to each assistant manager, to ensure accountability and so that people learn new skills. Surveys that were returned to us were in the main positive. People said: The food is always nice and the staff look after us very well. I feel safe living here. The home is nice and clean. I didnt want to go in a home, but Im glad I came to Greenside. I wish we had en suite bathrooms and toilets. The staff are very caring and always available if you need them. Everyone is so polite. Meals should be hotter. When I have a doctors appointment, I would like to be informed, so that I can put it in my diary. Instead staff let me know at the last minute, when the transport is already here. They couldnt do any better. Brilliant, very good care and very homely. Relatives said: The accommodation and staff are excellent. My mother receives a first class service at Greenside House. My relative is very happy and comfortable. The home offers good respite care in a friendly and supportive way. There should be more choice on the food menus. The home was quick to respond when a GP was needed. My relative likes a daily bath, but some days this doesnt happen. My relative has only been there a short time, but they already look better and appear more relaxed and content. Greenside staff are caring and considerate and always ready to help when I ring with a problem. Annual Service Review Page 5 of 8 Care professionals said: The service has effective communication and supports peoples individual needs well. The staff are friendly and helpful. There are lots of assistant managers, but not enough support workers. Recent staff training was well attended. Staff were enthusiastic and keen to implement things learnt on the training. At present the catering service is being extended to meet the needs of people. Menus are being altered and additional cooking and cleaning staff are being recruited. Eight staff returned surveys. When asked, Are you given up to date information about the needs of the people you support or care for?. Five said always and three said usually. When asked, Does your manager give you enough support?. Six said often and two said sometimes. Staff said: The home runs well for the majority of time. It would be better if there were more staff. The home provides a high standard of care and all care plans are up to date. Paperwork should be streamlined, as it can be repetitive. This would mean we had more time to spend socialising and doing activities with people. We are always seeking to provide a better service, through listening to people and training staff. The AQAA told us that the service had received two complaints in the last 12 months. These are now resolved. We have not received any complaints about the service. The service themselves referred two incidents to the local authority as safeguarding alerts. Both were investigated and are now resolved. The AQAA states: Our future plan is that we will include an agenda item in staff meetings about deprivation of liberty and safeguarding adults so that staff can learn for incidents and issues. Barnsley contracts and commissioning department told us: Greenside House have not been audited by us, to date as they are a Council service, but we have now included them in our program for 2010. Annual Service Review Page 6 of 8 The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Annual Service Review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 25th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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