Care Home: Gregory House

Annual service review Name of Service: Gregory House The quality rating for this care home is: The rating was made on: two star good service 0 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Western Date of this annual service review: 1 7 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Welby Gardens Grantham Lincs NG31 8BN 01476562192 Telephone number: Fax number: Email address: Provider web address:   manager.gregory@osjctlincs.co.uk www.osjct.co.uk The Orders Of St John Care Trust Name of registered provider(s): Name of registered manager (if applicable) Ms Tracy Elizabeth Ann Turfrey Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 32 The home is registered to provide personal care for service users of both sexes whose primary needs fall within the following category:- Old age, not falling within any other category (OP) - 32 The maximum number of service users to be accommodated is 32 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Gregory House is a purpose built care home situated in a quiet residential area within Grantham and is set in its own grounds having landscaped gardens with several seating areas. It was built in the 1960s for the Local Authority and since then has been registered by the Orders of St Johns Care Trust. Grantham town centre is within Annual Service Review Page 2 of 6 None. 0 3 0 3 2 0 0 9 close proximity. The home is registered to provide residential care for 32 service users over the age of 65 years, category OP. There are 28 single bedrooms and 2 shared bedrooms and several lounge and dining areas. The home is one of a group of homes run by the Orders of St John Trust and its stated aim is to provide a homely, relaxed and caring environment that takes into account the individual needs of the residents. The range of fees is from £351 to £525 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included:the Annual quality assurance assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. The home sent us their annual quality assurance assessment [AQAA] when we asked for it. It gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a positive service and that they know what further improvements they need to make. The service actively promotes independence, choice and privacy by listening to residents and relatives or representatives and implementing individual requests. Outcomes are ensured through surveys and quality assurance systems. What has this told us about the service? The home sent us their annual quality assurance assessment [AQAA] when we asked for it. It gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a positive service and that they know what further improvements they need to make. The service actively promotes independence, choice and privacy by listening to residents and relatives or representatives and implementing individual requests. Outcomes are ensured through surveys and quality assurance systems. Equal opportunities are ensured in the following way, taken from the AQAA; Staff training, Code of Conduct incorporating Equal opportunitiess, inhouse policy for Equality and Diversity, Mental Capacity act training and awareness, staff handbook, Induction process, Statement of purpose, have provided test papers in Polish for staff, worked with the Agency border to assist employee, supervision and personal development reviews. The AQAA states that various improvements have been made since the key inspection.These include the following; More staff training for care planning to enable quality plans to be produced, which are becoming more focused on person centered care. Had resurfacing done to the car park, lounges refurbished and decorated, pictures bought for all areas. Mental Capacity assessment training received by most staff. Annual Service Review Page 4 of 6 Introduction of the new life stories. Activities Co-ordinator has developed a programme to run daily for all residents. More involvement in the home from families and the local communities. Increased level of NVQ qualifications,over 80 of staff hold this award, currently all the housekeepers hold the NVQ award. Employees Assistance programme offered to all staff. Achievement of the Investors in People award, achievement of the ISO 9000 report. What are we going to do as a result of this annual service review? The information we have tells us that the service continues to provide positive outcomes for the people who use the service. We are not going to change our inspection plan. The next inspection of the service will be based on the Fees and Frequency Regulations (2007) and the assessment of risk. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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