Care Home: Grennell Lodge

Annual service review Name of Service: Grennell Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Halliwell Date of this annual service review: 0 8 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 69 All Saints Road Sutton Surrey SM1 3DJ 02086447567 02086442921 grennell@careunlimited.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Care Unlimited Number of places (if applicable): Under 65 Over 65 0 25 7 0 A variation has been granted to allow eight specified service users in the category of Mental Disorder, excluding learning disability or dementia - over 65 years of age (MD(E)) to be accommodated. A variation has been granted to allow two specified service users in the Learning Disability category to be accommodated. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grennell Lodge is located in the suburbs of Sutton. It is close to local amenities such as shops, newsagents, hairdressers, pubs and post office. There is a local bus service from outside the home, which will take passengers into the centre of Sutton. The home consists of a three-story building, plus a small mezzanine floor and a basement that is used for storage. Bedrooms are situated on all floors (except the basement). A shaft lift serves the basement and the ground, first and second floors, but not the mezzanine Annual Service Review Page 2 of 5 floor. There are a number of communal areas, including a smoking lounge, conservatory and a large sitting/dining room. There is garden to the rear of the house, in which there is a second conservatory and an occupational therapy room. The home provides care for 32 residents, 25 in the younger adult mental health category, and 7 in the older person dementia category. There is a mix of single and double bedrooms. The Manager told the Inspector that at the time of this inspection the average price of a placement within the unit is #670 pw for a single room and #630 pw for a shared double room. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key standards inspection (KSI) or Annual Service Review (ASR). This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment process that focuses on how well the outcomes for standards are being met for people using the services. It also gave us some numerical information about the service. We looked at how the service manages any complaints it receives and also any safeguarding issues that have been received. What has this told us about the service? The agency sent us their AQAA when we asked for it and this was a useful source of information. We were also able to look at a number of service user surveys that we asked for as well as talking to the Manager. We looked at all this information and our judgement is that the agency is still providing a good service and knows what improvements are needed. Comments received from organizations and agencies using this service were satisfactory. The agency continues to let us know about things that have happened since the last inspection and they have showed that they have managed issues well. They have worked well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by 9/9/10. However we can inspect the service at any time if we have any concerns about the quality of these services or the safety of the people using the services. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Discussions held with the Manager. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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