Care Home: Greta Cottage

Annual service review Name of Service: Greta Cottage The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Katherine Acheson Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Greta Street Saltburn-by-Sea TS12 1LS 01287622498 01287626400 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Greta Cottage Limited Number of places (if applicable): Under 65 Over 65 6 0 0 29 The maximum number of service users who can be accommodated is: 29 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 29 Dementia Code DE, maximum number of places 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greta Cottage is a converted Victorian House in a residential area of Saltburn. The home is registered to provide personal care for up to twenty-nine older people. Within the twenty-nine registered beds the home can accommodate a maximum number of six people with dementia. There are twenty-seven single bedrooms and one double bedroom. Some of the bedrooms have en-suite facilities comprising of a toilet and hand washbasin. Bedrooms in the home environment meet with size requirements of Annual Service Review Page 2 of 6 2 5 1 1 2 0 0 8 National Minimum Standards. On the ground floor of the home there are three lounge areas and a conservatory. The conservatory is also used as a dining area. A passenger lift enables people to access the first floor. There is an enclosed garden area for people to use. Greta Cottage is managed by the provider and supported by a team of staff. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Discussions with the Manager of the service. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they are to make. A comment made by the Manager included, We provide quality care in a homely atmosphere. The AQAA advises of improvements that have been made in the last twelve months. Since last inspection the Provider has purchased a minibus. People that use the service are taken for trips out on Mondays, Wednesdays and Fridays. All communal areas and bedrooms have been redecorated with many rooms having had new carpets. The Manager advised in a telephone conversation that care planning and medication systems have improved. The home continues to let us know about things that have happened since our last key inspection. Information in the AQAA indicated that the home has not received any complaints in the last 12 months. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by the 24th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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