Care Home: Greville House

Annual service review Name of Service: Greville House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Lyndon Date of this annual service review: 2 6 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 40 Streetly Lane Sutton Coldfield West Midlands B74 4TX 01213088304 01213088304 pamsanbren@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Jonathan Keith Howard,Mrs Christina Sally Howard Number of places (if applicable): Under 65 Over 65 0 20 The registered person may provide personal care (excluding nursing) and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories:- Old age, not falling within any other category (code OP), for 20 persons. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greville House is registered to provide residential care for up to twenty people for reasons of old age. It is situated in a residential area to the north of Birmingham, overlooking Sutton Park and is within a short drive or bus ride of Sutton Coldfield, Mere Green and Streetly. The building is a large, extended and attractive residential property, which is surrounded by gardens that provide a pleasant and secluded outlook from most bedrooms. There is ample off road parking to the side of the premises for eight Annual Service Review Page 2 of 6 None vehicles and the main drive can accommodate a further vehicle. Bedroom accommodation is provided on the ground and first floors; the upper floor is accessed via a stair lift. All bedrooms are single occupancy, sixteen of which have ensuite facilities and the others have private facilities near by. There are two lounges situated on the ground floor and a separate exceptionally well appointed dining room. Other aids such as grab rails and raised toilet seats are available, however the home is not suitable for wheelchair users. The home provides a comprehensive and interesting internal and external activities programme. The service user guide is available at the home for people to refer to and other information was easily accessible. Our inspection report is available at the home on request. Up to date details about the weekly fee to live at the Home is available from the home on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection at the home was 19th June 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the home has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Since our last visit to the home we have not recieved any complaints, concerns or allegations about this service. What has this told us about the service? We looked at the information in the AQAA. We found that this was detailed and gave us all the information we asked for. From this, our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home told us that there are opportunities for people living at the home and other people important to them, to put forward their views and suggestions about the service provided. They gave us examples of changes introduced in response to suggestions made by people living at the home. This included increasing opportunities for people to take part in leisure activities, changing the way that meals are served and more choice of television channels now being available. The home told us that there is a rolling programme of redecoration and refurbishment in place, so that people are provided with a comfortable place to live. They have recently purchased new chairs in the lounges and dining rooms, window boxes for peoples bedrooms and a new gazebo for people to enjoy using in the garden. They told us that they plan to implement a new health and safety auditing system, in order to ensure that people continue to be provided with a safe place to live. The home told us that staff turnover is low and agency staff are not used. The staff training analysis has been updated and recent training has been provided. They told us that care staff are now allocated an increased number of training hours and over 50 of care staff have achieved a nationally recognised qualification in care. This means that people are supported by staff who suitably trained and are familiar with their care Annual Service Review Page 4 of 6 needs. They told us that they are looking to train senior care workers so that they have the skills and knowledge to support new workers during their induction period. We sent ten surveys to people living at the home and people important to them, and to five staff members. We received comments from two people living at the home and four people important to them. All comments were positive in nature about the service provided and included: I cant think of anything the service doesnt do well. It is really quite outstanding. My friend has been a resident at Greville House for nearly four years and either my husband or myself visit most days. We always get a warm welcome. Staff are exceptionally kind and helpful and create a very positive atmosphere. Visiting is a pleasure. They care for your every needs. Nothing is too much trouble. The home provides excellent care and facilities. They create a homely atmosphere and put the needs of the client first. Food is excellent....always. Care and excellence sums up the home. They told us that within the past 12 months they had not received any complaints about the service provided and no safeguarding referrals have been made. We have not received any complaints about the service provided and have not made any safeguarding referrals. The home tells us about things that happen there, and show that they manage any issues well. They have shown that they continue to provide excellent outcomes for the people living there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19th June 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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