Care Home: Grey Gables

Annual service review Name of Service: Grey Gables The quality rating for this care home is: The rating was made on: two star good service 2 7 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 2 5 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 29 Kennard Road New Milton Hampshire BH25 5JR 01425610144 01425638467 m.haniff@btinternet.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Grey Gables (New Milton) Ltd Number of places (if applicable): Under 65 Over 65 24 0 0 24 The maximum number of service users to be accommodated is 24. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grey Gables is set in a residential area on the outskirts of the town centre of New Milton. It provides residential care for up to 24 elderly residents, many of whom have dementia. The home is on ground and first floors and there is a lift between these. All twenty-four Annual Service Review Page 2 of 6 none 2 7 0 8 2 0 0 8 bedrooms are single and seventeen of these have an ensuite toilet. There are two bathrooms with toilets on the ground floor and one bathroom with a toilet and a separate toilet on the first floor and a walk in shower room. There is a garden to the rear and side of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment conducted by the home that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the service. --Four surveys returned to us, from nineteen invited from people using the service and four surveys returned by carers, out of ten invited. --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The requirements of the last inspection report have received attention. The Aqaa told us that all documentation has improved due to all files being computerised and risk assessments done regularly; the home offers a welcome pack of information for any prospective resident. People living in the home were asked their views. Each had been completed by a family member on the residents behalf. They commented positively about the care home, As far as I know they are looked after very well by capable and caring people. Another said, outstanding care by all the staff, patient and friendly, excellent meals, varied and appetising. Residents are treated individually and with great respect. Food and drink beautifully presented, and in abundance, attentiveness, support, the most incredibly friendly environment and respect for their residents and guests. Suggestions for improvement are more one to one time would be stimulating, more trips out would make a welcome break, and attention to hearing aids. Comments from staff were positive about the content of induction and level of training and the information and support they are given to enable them to meet individual needs. They told us they work well together as a team, the only expressed concerns being overrunning on their shift times, and being expected to divert from care duties to kitchen work at times. The home continues to let us know about things that have happened since our last key inspection. No complaints have been received. They work well with us and have shown Annual Service Review Page 4 of 6 us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 24 August 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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