Care Home: Groby Lodge

Annual service review Name of Service: Groby Lodge The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 452 Groby Road Leicester LE3 9QB 01162871970 01162547343 pineviewcarehomes@ntlworld.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Pine View Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 0 3 12 Service User Numbers No one falling within category OP may be admitted into Groby Lodge where there are 12 persons of category OP already accommodated within Groby Lodge Service User Numbers No person to be admitted to Groby Lodge in categories OP or DE(E) when 12 persons in total of these categories/combined categories are already accommodated in Groby Lodge. Service User numbers: No one falling within category DE(E) may be admitted into Groby Lodge where there are 3 persons of category DE(E) already accommodated within Groby Lodge To be able to admit the named person in the category PD(E) subject of variation application V22846. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service None 0 8 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Groby Lodge is a residential home providing care and accommodation for up to 12 older people, some of whom have physical disabilities and/or mental health needs. The home is situated on the A50 close to Glenfield Hospital and a few miles from the centre of Leicester. It is accessible by public transport and there is a small car park at the front of the home. On the ground floor is a large lounge/dining room which overlooks the garden. Bedrooms are on the ground and first floors and most have en-suite facilities. The upstairs bedrooms can be accessed by the stairs or a passenger lift. At the back of the home is a small conservatory which leads to a paved seating area and terraced garden. Further information about the home, including the fees which are set at local authority rates, is available from the Owner/Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. At the last key inspection we made one Requirement and four Recommendations. The Owner/Manager has confirmed that these have been met and there are no outstanding issues at the home. Ongoing improvements have been made to the premises and the Owner/Manager continues to invest in the home and improve the physical environment for residents and staff. Since the last inspection parts of the home have been redecorated and had new carpets and curtains fitted. Regular Quality Assurance questionnaires have been distributed to residents and their representatives. These have been evaluated and the results recorded, filed and acted upon. In response to comments made in recent surveys the front garden area has been re-slabbed. An activity board has also been introduced. This lets residents and their representatives know what activities are available each day in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well Annual Service Review Page 4 of 6 with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27 August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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