Care Home: Grosvenor House

Annual service review Name of Service: Grosvenor House The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Plant Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 11 Grosvenor Place Ashton Preston Lancashire PR2 1ED 01772721938 01733552132 clairfrancis@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Indrannee Pumbien,Mr Meghadeven Pumbien Number of places (if applicable): Under 65 Over 65 3 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental disorder Code MD The maximum number of service users who can be accommodated is: 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grosvenor House is a detached property situated in a residential area of Ashton, Preston. The home is registered to provide care to three adults of both sexes, who have a mental health disorder. The home is located close to local shops, a bus route and other amenities. The accommodation comprises of three single bedrooms each with a wash hand basin. There is a bathroom and separate toilet. Communal space consists of a large lounge with dining space and a designated smoking room. The lounge includes a facility of a sink unit, cupboards, kettle etc, to allow individuals to Annual Service Review Page 2 of 6 2 3 1 0 2 0 0 8 prepare their own refreshments. These facilities are situated on the ground floor and there is also an accessible garden area. Both Mr and Mrs Pumbien are the registered providers of Grosvenor House, however it is Mr Pumbien who delivers the service and manages the day- to- day running of the home. No staff are employed. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. Information from any visits we have made to the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Information within the AQAA shows that there are currently two people living at the home, with both being resident for some years. The registered provider, who provides the day to day support for service users, knows both individuals extremely well. Both service users are very independent, have a key to the front door and a key for their bedroom and decide what to do each day and how to spend their time. One person enjoys travelling on public transport and sometimes makes a day trip as far as London and is able to do so independently. The other person spends time locally, regularly visiting a cafe and betting shop. The two residents get on well and sometimes go to the local pub together in the evening. Previous inspections and information within the AQAA confirm that both individuals know their rights, have regular contact with relatives and continue to receive support from health care professionals regarding their mental health. The service provided at Grosvenor House acts a safety net whilst still promoting independence for the people living there. Information within the AQAA states that the lounge and the small smoking room have been redecorated. Plans for further improvements include upgrading the kitchen, tiling the external front steps and plastering the external brickwork at the front of the home. Annual Service Review Page 4 of 6 The registered provider also confirmed that all policies have been reviewed this year, ensuring that they remain useful and relevant to the service at Grosvenor House. No complaints have been received by the home or by the CQC. Both service users completed and returned CQC surveys giving feedback about the service provided. These confirm that individuals decide what to do each day, know who to speak to if unhappy, are aware of how to make a complaint if necessary and that they are well treated. To the question What does the home do well? both responded everything. We looked at all the information we have received and our judgement is that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue to monitor the service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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