Care Home: Grove Lodge Care Home

Annual service review Name of Service: Grove Lodge Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Kelly Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 62 Buxton Road Hazel Grove Stockport Cheshire SK7 6AF 01614838654 01614565703 silklands@hotmail.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Grove Lodge Care Home Limited Number of places (if applicable): Under 65 Over 65 18 18 0 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia - Code DE Mental disorder, excluding learning disability or dementia - Code MD The maximum number of service users who can be accommodated is: 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mr Robert Stokes has owned Grove Lodge since October 2001. Mrs Fay Cameron is the registered manager and in day to day control. The home is registered to take service users from the age of fifty years and upward who have or are recovering from mental ill health. The home also provides day care for up to three people seven days a week. The day care service is not registered with the Care Quality Commission. Annual Service Review Page 2 of 7 There were three single rooms on the first floor, which have an en-suite facility (there is no passenger or stair lift). The remaining twelve beds are on the ground floor. The communal space consistes of three lounge areas, two conservatories one of which is the dining room. There is a reasonably sized garden to the rear of the property with parking for between six and eight cars at the front of the house. The home is situated on the main A6 trunk road on the outskirts of the Hazel Grove area of Stockport. Hazel Grove railway station is within a short car ride and there is also a regular bus service to Stockport town centre and Manchester. There are shops, restaurants, post office, banks and churches within a twenty to thirty minute walk to the centre of Hazel Grove other local shopping areas are within the same distance. The fees range from £458.00 which includes a £50.00 top up fee for those people funded by social services to £480.00 per week for a room with en-suite facilities. There is a service user guide that provides information about the home and the inspection report is available on request. Grove Lodge has achieved the `Investors in People Award. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included;The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from the care workers who are employed by the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection took place on the 10 January 2008 and an Annual Service Review took place on the 12 January 2009. What has this told us about the service? The report was written on behalf of the Care Quality Commission therefore throughout the report the terms we and us are used. The home returned the Annual Quality Assurance Assessment to us when requested. The information was good which enabled us to make an assessment of the service and our judgment is that the agency is still providing an excellent service. They are also aware of how they could make further improvements to the service. The AQAA showed that there had been no complaints and no safeguarding referrals. We sent out nine surveys to individually named people who use the service and ten to the care workers. We had returned to us seven service user surveys and six staff surveys. All but one of the surveys that we received from the people who use the service were completed with the help of the same care worker. The majority of the people said that they had received enough information about the home to help them decide if it was the right place for them and they were also given written information about the terms and conditions of the service. Again the majority said that they receive the care and support they require, that staff are available when they need them and that the staff listen and act on what they say. Everyone had someone they can talk to informally if they are not happy however the majority did not know how to make a formal complaint. Six of the people said that they always (one said usually) like the meals and all said that the home was fresh and clean. Comments to the question what does the home do well were; happy friendly staff, homely atmosphere, good food, well kept Annual Service Review Page 4 of 7 and clean home; nice staff, happy atmosphere, good food, good activities; polite staff, friendly residents, very cheerful; lots nice friends, good activities, taken out in summer, clean, good food; maintain standards cleanliness, varied and balanced diet, good activities; nice staff, clean, tidy, nice food; good staff and all friendly, nice place. The surveys we received from the care workers are also very positive. They said that they are being given training that is relevant to their role; helps them under sand and meet the individual needs of the people they care for; keeps them up to date with knew ways of working and gives them enough knowledge about health care and medication. Comments we received were; up to date training, high standard of care , good team work, home always looks nice, good support from manager; up to date training, high standards of care, good team work, home always looks nice, good support from manager; caters for everybodys needs, ensuring everyone is happy; good team work, high standards of care, good support from manager. Everyone said that there were enough staff to meet the individual needs of all the people who lived at Grove Lodge. All the care workers had been recruited through a process that included an interview, completion of application form and a Criminal Record Bureau check. We had received two surveys at the previous annual service review of January 2009 which were too late to be included in the report. We have looked at these again and the comments received have been taken into account for this report. The managers had put in place a summer holiday for those who wished to go; this year people went to Wales; this will now be an annual event. There is an ongoing programme of refurbishment to the bedrooms which includes fitted wardrobes, new carpets and curtains. Other information that we received from the manager in the AQAA said that the service had in place a quality assurance system which included questionnaires to relatives, the people who live at Grove Lodge and visiting professionals such as GP and District Nurses. They also had an independent company conduct an annual quality assurance audit based on the national minimum standards and had received the Investors in People award. The manager is aware of the recently implemented Mental Capacity Act and Deprivation of Liberty Safeguards (DOLS) and is looking at the training needs of the staff. All the appliances are regularly serviced and the policies and procedures reviewed. The agency works well with us and keeps us informed of any changes. They have also shown us that their service continues to provided excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10 January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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