Care Home: Grovelands Lodge

Annual service review Name of Service: Grovelands Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Lacey Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 21 Grovelands Road Wickford Essex SS12 9DG 01268459941 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Radacare Company Ltd Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grovelands is a detached property set in a residential area of Wickford. It is quite close to the town centre, shops and links to public transport. The home has four single bedrooms, some with ensuites and a shared bathroom. The home also has a lounge diner and conservatory, with an enclosed garden to the rear. Grovelands Lodge charges a minimum of £750.00 per week for care, support and Annual Service Review Page 2 of 6 None accomodation. Additional charges are made for toiletries. The home has a Statement of Purpose and Service User Guide available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last Key inspection. This included : An Annual Quality Assurance Assessment form (AQAA). This is a self-assessment form completed by the provider, which focuses on how well the provider considers they are meeting the outcomes of the people using the service. It should also provide information about the service and how they may intended to improve over the next 12 months. Information from this document has been used in this report were appropriate. We also look at information received by the CQC since the last inspection in the form of notifications. These forms are required to be submitted to the CQC to advise of any issues/incidents that may have happened in the home that may affect the residents welfare. Questionnaires were sent to the manager to distribute between residents (4), staff (5) and other health care professionals who may visit the Home (3). At the time of writing the report three residents had returned questionnaires, five staff and two Health Care Professionals. Where possible information and comments from the questionnaires has been included in this report. We also looked at the previous Key inspection report and any complaints, concerns or safeguarding referrals that the CQC may have received since the last inspection. Finally, any other relevant information that may have been received from other organisations has been viewed . What has this told us about the service? The Manager sent us their Annual Quality Assurance Assessment (AQAA) within the timescale given. This contained information about the service, but provide very little information on what they could do better or their plans for improvement over the next 12 months. On looking at the AQAA, our judgement is that the home is still providing a good service, but the Care Quality Commission are not aware of what further improvements they intend to make. On viewing the last Key Inspection report, which took place on the 12th October 2007, it reported that the home benefited from an experienced and qualified management team who were very resident led and keen to provide a good service. The management were employing appropriately experienced staff and the standards of recruitment were found to be good. Residents were happy at the home and felt that the care provided was good. The meals provided at the home were good and the facilities were well suited to the resident group. Comments received from the recent questionnaires included food is good at the home, the home is ideal - clean and comfortable - I am happy here and I am happy and pleased the way I am treated in the home and by the staff. We During the period since the last Key inspection the CQC have not been made aware of any complaints about the service or of any circumstances that place people at risk of Annual Service Review Page 4 of 6 harm or their welfare. Feedback from the questionnaires showed that the people who use the service are aware of who to raise any concerns with. The AQAA reported that the home has not received any complaints over the last 12 months and added we take complaints very seriously and deal with them effectively and efficiently. Information on improvements that had occurred since the last Key inspection was very limited. Only one section had been completed and this stated we have carried out a painting programme to ensure that interior decoration is maintained at a high standard. It also stated in another section that garden furniture and a BBQ had been purchased. We also received two questionniares from Health Care Professionals. Their comments were very complimentary about the service and included staff strive to maintain high standards of care at all times, high standard of care and the service is passionate about social inclusions and involve the service user in the care pathway. They also have a very good carers involvement. What are we going to do as a result of this annual service review? Based on the information available to us we are not going to change our inspection plan, and will do a key inspection by 12th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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