Care Home: Gryphon Place

Annual service review Name of Service: Gryphon Place The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lella Hudson Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 36 Wroxham Road Sprowston Norwich Norfolk NR7 8TY 01603406351 Telephone number: Fax number: Email address: Provider web address:   www.swantoncare.com Swanton Care and Community Ltd Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical Disability - code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Registered Manager left the Home in August 2009. 1 1 1 1 2 0 0 8 Number of places (if applicable): Under 65 Over 65 6 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Gryphon Place is a Home for six clients a physical disability. It specialises in providing a service for people with neurological disorders. It provides nursing and residential Annual Service Review Page 2 of 6 care. The Home was newly built and registered in May 2008. It provides accommodation on the ground and first floors and there is a passenger lift. All bedrooms are large singles, with ensuite shower rooms. There are also bathrooms, communal lounge/diner and an attractive garden. There is limited parking to the front of the Home. The Home is situated close to the city of Norwich. Fees are based on the needs of individual residents. Please contact the Manager for up to date information about fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We also spoke briefly to the new Manager of the service. What has this told us about the service? According to the AQAA the Service User Guide has been improved since the last Inspection and all prospective residents are provided with a copy of this as well as a copy of the latest Commissions Inspection report. The AQAA includes examples of how the residents are supported to make their own choices. This includes the development of alternative communication systems and training for staff. At the time of writing the AQAA the residents had stated that they preferred to speak to staff on an individual basis rather than to take part in residents meetings. The AQAA states that ongoing improvements are taking place to the care plans to ensure that they provide clear guidance to staff. The staff continue to work positively with residents families and other carers. The Home enables joint working between the Homes staff team and the residents own individual staff teams. According to the AQAA more staff are now able to drive the vehicle which enables residents to access community facilities on a more regular basis. The Home provides nursing care as well as residential care. There is always a nurse on duty. The AQAA gives examples of the training that staff have received since the last Inspection and describes that training that is still needed by the staff team. It also states that the operations manager audits the medication on a monthly basis and that the nursing staff carry out daily audits. Since the last Key Inspection there have been three complaints to the Home and three Safeguarding referrals. The Commission has been kept informed of the referrals and of the action taken by the company to address issues arising from these. The Operations Manager has regular communication with the Commission to advise of any changes within the Home and of any incidents that have occurred. The AQAA describes the regular health and safety checks that are carried out within the Home and for the equipment provided. Infection control policies and procedures are in place to reduce the risk of infection. Annual Service Review Page 4 of 6 According to the AQAA one of the barriers to improvements since the last Inspection has been the turnover of staff leading to a higher than expected use of agency staff. However, recently recruitment of staff has led to a more consistent permanent staff team. One of the residents has been involved in the recruitment of staff. The Registered Manager left the Home in August 2009. The company put a temporary manager in place until a new Manager was recruited and the Operations Manager provided additional support to the Home. The new Manager started work at the Home in January 2010 and is in the process of applying to be registered with the Commission. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will carry out a Key Inspection according to the Commissions procedures. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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