Care Home: Guild House

Annual service review Name of Service: Guild House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Adam Parker Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 2a Denmark Road Gloucester Glos GL1 3HW 01452525098 01452380245 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Gloucester Charities Trust Number of places (if applicable): Under 65 Over 65 0 41 The maximum number of service users who can be accommodated is 41 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Guild House is an attractive property, which has been sympathetically converted and extended to provide accommodation for older people who require personal care. Communal areas are spacious and doorways provide adequate space to accommodate wheelchair users. The communal rooms consist of a large dining room, one television lounge and a large lounge/conservatory on the ground floor. There are also further seating areas on each landing, which provide quiet places to relax. The accommodation consists of forty-one spacious single bedrooms on three floors. Couples who wish to Annual Service Review Page 2 of 6 1 0 0 2 2 0 0 9 share can also be accommodated. All rooms have a large en-suite with either a bath or a shower. Each floor also has an assisted communal bathroom. There are assisted communal toilets on the ground floor. Each floor has a small kitchenette for the residents use. All floors can be accessed by the passenger lift. The home has a call bell system and security facilities. The property is furnished to a high standard. There is level access to the attractive garden area. Guild House is approximately one mile from Gloucester city centre. Buses pass nearby to both the city and to Cheltenham. A church is next to the home and a small park is within walking distance. The provider supplies information about the home, including access to the most recent inspection report to anyone who has expressed an interest. The details are maintained in a file, which is displayed in the front hall of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some data about the service. Surveys returned to us by residents and people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) in December 2009 This was completed by the Registered Manager. It was completed clearly giving us all the information we asked for. The AQAA told us how the home had used various means of seeking the views of residents and their representatives through listening to residents when they are working with them on a daily basis and the use of quality assurance questionnaires. As a result of these there have been more meetings held with residents,changes to the menus as well as improvements to the garden. There are also plans for staff training in handling complaints as well as further improvements to the garden. The AQAA also described how the home aimed to meet the National Minimum Standards and a how improvements have been made such as dementia training for staff, activities organised for six days of the week and the purchasing of new equipment and furniture. The home is planning further staff training in such areas as record keeping and End of Life care as well as more varied activities and developing residents access to the internet. The AQAA told us that the home had received one complaint in the twelve months prior to December 2009. Which we were not involved in. However we did receive a complaint about medication practices in the home in January 2010. This was referred to the registered provider to investigate. They investigated the complaint and from their responses to us we can say that the issue was taken very seriously and following their investigation changes were made to medication administration practices in the home. The AQAA also told us that there had been no safeguarding referrals made about any of the residents in the home. The home has kept us informed of any significant events and incidents through the required notification procedure. Annual Service Review Page 4 of 6 We received ten survey forms from residents, completed by them or with the support of a relative. All respondents indicated that they received enough information to help them decide if the home was the right place for them before they moved in. Nine indicated that the home was Always fresh and clean. Six residents indicated that they knew how to make a formal complaint. Seven residents indicated that they Always received the care and support that they needed with three indicating Usually. There were positive comments about the staff who were described as caring and friendly and well trained. Positive comments were made about activities and outings with one resident stating They organise lots of activities. Another resident wanted more attention paid to improving the garden. We looked at all the information and our judgement is still providing a good service as identified at the previous key inspection and they know what further improvements they need to make and respond appropriately when serious concerns are raised. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, the home was last inspected in February 2009 and we will do a key inspection by 10th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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