Care Home: Hadleigh House Care Home

Annual service review Name of Service: Hadleigh House Care Home The quality rating for this care home is: The rating was made on: two star good service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Lyons Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 350 Pelham Road Immingham North East Lincs DN40 1PU 01469572514 01469573130 enquiries@hadleighcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Marie Elizabeth Woodley Conditions of registration: Category(ies) : old age, not falling within any other category Mr Michael Thomas Bailey Number of places (if applicable): Under 65 Over 65 0 37 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hadleigh House provides comfortable, homely accommodation for up to 37 people over the age of 65. The home is situated close to all amenities in Immingham. It has pleasant gardens; its own car park and is on a bus route. The home is a two-storey building with access to the first floor via stairs and a passenger lift, it is well maintained in terms of decor and furnishings. There are 31 single bedrooms and 3 shared, en-suite facilities are provided for seven bedrooms. There are four bathrooms and a shower room with separate WC facilities provided on each floor. The home provides 3 lounges and a pleasant dining room for people to use. The rear garden has been landscaped and an attractive courtyard area provided, with seating and shade for individuals and their visitors. Ample car parking space is provided. The home is Annual Service Review Page 2 of 6 2 0 0 1 2 0 0 9 owned by Mr M Bailey. The Registered Manager is Marie Woodley. Information about current fees can be obtained from the manager. Additional charges are made for the following: toiletries, newspapers/magazines, hairdressing, chiropody and escort fees. Information on the service is made available to prospective and current people who use the service via the statement of purpose, service user guide and inspection report. Documents are made available prior to and following admission, copies are available in the lounge area of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on the 20th January 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self- assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We also received surveys back from people who use the service, relatives, staff and health care professionals. We have decided on consideration of all the information that we have received that the home is still providing a good service and that they continue to review and improve the service. People living in the home told us that they are happy there and well cared for. They indicate that they are able to make choices about how they spend their time, they are listened to and their views and opinions are acted upon. Comments from people included: they look after me very well and all the staff from top to bottom are friendly and caring. One staff survey was received, this confirmed that they had received training relevant to their role and were well supported. Information in the AQQA confirmed that further improvements have been made during the last twelve months, areas include: decor, record keeping, medication systems and range of staff training courses. The quality assurance programme in the home is more developed and better demonstrates that people who use the service and their Annual Service Review Page 4 of 6 representatives are well consulted and have opportunities to effect aspects of the way in which the home is run. The home remains committed to providing staff with qualifications in care and 67 of care staff have achieved at least NVQ level 2 in care. The home had not received any complaints in the last twelve months. A safeguarding investigation took place in November 2009, following an allegation around a breach in confidentiality, respect and dignity for one individual. Although the allegations were not substantiated recommendations around staff conduct and development of policies and procedures relating to this issue were made, which have been actioned. We are always told about important things that have happened at the home since we did our last key inspection. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every three years. We are currently scheduled to do a key inspection by the 19th January 2011 to review our assessment of the service. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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