Latest Inspection
This is the latest available inspection report for this service, carried out on 27th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hagden Lane (336-338).
Annual service review
Name of Service: Hagden Lane (336-338) The quality rating for this care home is: The rating was made on: three star excellent service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Butler Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 336-338 Hagden Lane Watford Hertfordshire WD18 7SH 01923213015 01923218416 linda.harris@turning-point.co.uk www.turning-point.co.uk Turning Point Southern Area Office Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 6 0 0 This home is registered for 6 people with a learning disability or mental disorder (when associated with learning disability). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Numbers 336 & 338 Hagden Lane form a residential home for six service users with learning disability/mental disorder excluding dementia, run by Turning Point. People are accomodated in two semi-detached, three bedroom houses situated in a residential area in the town of Watford. The houses are within easy reach of the shopping centre, public park and leisure facilities. Public transportation is walking distance away. There is no parking space except on the main road. Each of the two houses has a patio that leads into their own back garden. There is garden room at the bottom of one of the gardens that is used as an an additional area for social events and functions.
Annual Service Review Page 2 of 6 2 3 1 0 2 0 0 8 All the bedrooms are on the first floor, except for one at ground floor level at No 336. Each house has a kitchen / diner and lounge. The bathrooms and toilet facilities are adequate for the number of service users living in the home. The main administrative office is at No. 336. The Service User Guide, which provides information about the home, can be obtained from the manager together with details of individual fee arrangements. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection on 23 October 2008. This included:- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys- these are sent to the home to get the views of those living there, about the care and support they receive. - Information we have about how the service has managed any complaints. - What the service has told us about the things that have happened in the service, these are called Notifications and are a legal requirement. - The previous inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? The manager returned the completed Annual Quality Assurance Assessment and we looked at the information provided. In our judgement the home is still providing an excellent service. The manager stated that they seek the views of the residents by encouraging them to lead the resident meetings and participate in note taking. All the residents have had one to one meetings where they have discussed with them the compliments, concerns and complaints procedure. The manager states that they encourage the residents to attend a local advocacy group. Each resident has a key worker who works with them to ensure that their choices and views are listened to. The manager states that residents participate in the recruitment process. Although the manager states they are to formalise the recruitment process to include the residents participating. Some changes they have made by listening to the residents have included one person no longer going to the day centre but taking up a college placement of their choice. Another resident chose to have their review held at their home instead of in a community building. The manager states they took advice regarding the administration of a residents medication to allow them to have a lie in. The manager states that they are to continue to develop their policies, procedures and the website into user friendly formats to allow more people to access them. With regard to equality and diversity the manager states they support the residents in attending a church of their preferred religious needs. The company have an equality and diversity policy and staff cover this as part of their induction and through the on going training programme. The manager has been supporting another service which has therefore reduce the time spent at Hagden Lane, the manager stated that they have tried to reduce the impact by planning and ensuring that the residents were still able to have access to them by planning times and trying to ensure that these times happen, during this time the residents have started meeting with the residents at the other home and have had meals together and have made friends with them. The manager states that the rotas are planned around the needs of the residents. Out of the 6 surveys received from the residents two were supported in completing Annual Service Review Page 4 of 6 them by members of staff, on the whole residents were very happy with their care and lives at Hagden Lane. Comments include: we get lots of support help me with any problems great atmosphere nice and friendly staff would like more money more day trips. Five staff surveys were received and all stated that they had all the relevant checks carried out before they started work. Comments included promote independence effectively provide a homely environment there are lots of activities we always work to benefit the residents and are open to new ideas. Some improvements they felt could be made include encouragement of self medication more control of their finances. One felt that staffing levels could be increased to reduced the amount of overtime worked by the staff. Also it is felt that communication could be improved as messages can get lost or not passed on. The service have a motto which they like to think they work towards How can we make this work What are we going to do as a result of this annual service review? We can inspect the service at any time we have any concerns about the care provided but there is no indication at this time that an inspection is required in the immediate future. The next key inspection of this service will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary, as with all care services information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
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