Care Home: Hamilton Community Home

Annual service review Name of Service: Hamilton Community Home The quality rating for this care home is: The rating was made on: two star good service 3 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Cowley Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 31-33 Highfield Street Leicester LE2 1AD 01162540724 Telephone number: Fax number: Email address: Provider web address:   michele.allen1@btinternet.com Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: No additional conditions of registration. Mr Stan Pawluczyk Number of places (if applicable): Under 65 Over 65 19 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hamilton Community Home is situated in a multi-cultural area of Leicester close to London Road and Victoria Park. It is registered for up to 19 younger adults with mental health needs. The home comprises of two adjoining Victorian houses with occupancy over three floors. All bedrooms except one are single. There are two lounges on the ground floor and one on the first floor, adjacent to a small kitchenette. At the rear of the home is a garden with a lawn, patio, smoking shelter, and seating areas. Fees start at local authority rates with additional charges dependent on care needs. None 3 0 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the main information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Since the last inspection a computer room has been created for the people who live in the home. Here, with the support of a visiting tutor, they can access the internet and send and receive emails. One service user returned a survey to us. He said the home was always fresh and clean, and that the care staff and Manager treated him well. He told us he knew who to speak to if he was unhappy, and that the people who worked at the home listened to him and acted on what he said. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 3 of 5 We are not going to change our inspection plan, and will do a key inspection by 30 December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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