Care Home: Hamiltons Residential Home

Annual service review Name of Service: Hamiltons Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Lawrence Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 26 Island Road Upstreet Canterbury Kent CT3 4DA 01227860128 F/P01227860128 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Ms Janet Brenda Forrest Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: MGL Healthcare Ltd Number of places (if applicable): Under 65 Over 65 17 0 0 17 The maximum number of service users to be accommodated is 17. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The manager is now registered 1 6 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Hamiltons is a large, detached property situated on the main road in the village of Upstreet. The home is registered to provide care for up to seventeen older people, some of whom may have a diagnosis of dementia or other cognitive problems. The three double bedrooms in the home are currently being used for single occupancy. All bedrooms have television, telephone, and a call system facility. Residents accommodation is arranged over two floors. The home has no shaft or stair lift serving the second floor. There is an attractive garden to the rear with a wide flat pathway suitable for wheelchair users. There is some parking available to the front of the property. Canterbury and the seaside towns of Whitstable and Herne Bay are within 30 minutes drive. There is public transport available in the village. We will carry out a key inspection before 15/10/10 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys returned to us by people using the service and from other people with an interest in the service. We checked our information about how the service has managed any complaints. There have been none in the last twelve months. We looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other contact that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was sent to us when we requested it. It provided us with information about the outcomes for people using the service. It was detailed and clearly written. Comments in surveys from relatives requested by us for this annual service review included the following:the home gets to know its people and treats them like individuals good choice of meals, variety of menus personal attention and caring attitude from staff. They really have the best interests of the people they look after at all times great management from Janet. Thanks to her especially everyone is always very friendly and helpful both to residents and visitors always willing to go the extra mile for residents its service is excellent brilliant staff and care, there is nothing I can say to praise them higher xxx is cared for as an individual and treated with love. She herself comments on how well she is looked after. The carers smile. Ive observed them treating residents sensitively. Janet is caring and sensitive to the needs of both residents and relatives. xxxis always clean and tidy. She is bathed and her hair done and lives in dignity at Hamiltons all the staff know the residents really well and I think this goes a long way in reassuring me that my father is well cared for, respected and comfortable in his home the care and attention he receives is excellent the home always feels very welcoming to me and other visitors that xxx has the staff are always polite and friendly the staff have got to know xxx well and are respectful of his needs We also received completed surveys from various social and health care professionals (including care managers, community nurses, a GP, a pharmacy manager and a podiatrist) and their comments included the following:- community nurses are welcomed and work well with Hamiltons staff Hamiltons have an excellent working relationship with us here at the pharmacy and with the GP surgery it is clear from the Annual Service Review Page 4 of 6 dealings we have had with Hamiltons that the needs of the residents is always paramount in everything they do they listen to advice and act on it friendly staff who follow any instructions I leave very well staff are quick to raise concerns re their clients health needs and act accordingly respond to individual needs/choices the manager is very caring and enthusiastic - the service users appear happy, settled and well cared for the manager keeps me well informed of any changes in service users needs and will ring up for advice. She will also speak up on behalf of service users Nine staff members completed surveys and they were very positive about the care provided to residents and the support offered to staff. Several people mentioned that some decorating would improve the home (the manager indicated in the completed AQAA that this is planned), as would the provision of a stair lift, which is not possible due to the nature of the listed building. Within the AQAA the manager also identified the following things for improvement or building on in the next twelve months:- to continue the redecoration work; to begin using new health and safety procedures and build on staff training and to improve how feedback about the service is sought and shared with others. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues appropriately. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15 October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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