Care Home: Hardwick House

Annual service review Name of Service: Hardwick House The quality rating for this care home is: The rating was made on: two star good service 0 7 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Flynn Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 6 Hardwick Road Eastbourne East Sussex BN21 4NY 01323721230 Telephone number: Fax number: Email address: Provider web address:   margaretgoddard968@btinternet.com Name of registered provider(s): Name of registered manager (if applicable) Fiona Mary Brittain Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Margaret Goddard Number of places (if applicable): Under 65 Over 65 0 19 The maximum number of service users who can be accommodated is: 19 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hardwick House is a care home registered to provide care and accommodation for up to 19 individuals over the age of 65 years. The home is a large four storey property situated in a residential area near the centre of Eastbourne. It is within easy walking distance of the town centre and public transport, with GP and dental surgeries Annual Service Review Page 2 of 6 0 7 0 3 2 0 0 9 accessible, and reasonably close to the seafront. A large detached property on four floors it provides single accommodation with en-suite facilities, with a passenger lift that enables service users to have access to all floors. On the ground floor there is a large lounge to the left of the entrance with an equally large dining area to the right, the kitchen is to the rear of the building and service users bedrooms are on the three other floors. There is an attractive garden behind the building that service users use when weather permits and a parking area also at the rear of the building. The current fees range can be obtained from the home, and there are additional charges for hairdressing, chiropody, toiletries and some outings. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notificationsand are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA )when we asked for it. It was clear and gave us all the information we asked for. It had been completed by the manager of the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA indicated that the home works with the residents to decide how to improve the services offered, and a number of changes have been made following discussions with the residents. The home offered to purchase a TV for the lounge, the residents discussed this and chose not to have one so that they can sit and chat over coffee, and all residents have TV ariel sockets in their rooms. The home has incorporated the residents ideas with regard to the food and their shopping and menu planning. More open sandwiches are available for the evening meal, croissants are provided for breakfast occasionally, and once a month the evening meal is arranged with an activity, a buffet supper with a quiz or a cheese and wine evening. Service user surveys have shown that the residents are happy with the support they receive, comments included it is the best of its kind and we are very fortunate, excellent food, they do very well and the staff are very friendly and kind, I am very satisfied with this place and it is very clean. Annual Service Review Page 4 of 6 Staff surveys were equally positive, there is a low turnover of staff and a number have worked at the home for several years. Comments were it is a caring and friendly home for residents and staff, residents are well looked after and have their needs met, the manager is always available to help and support staff, and staff communicate very well. The last inspection recorded some requirements regarding the statement of purpose, care plans and employment procedures. The AQAA confirmed that these have been addressed. The home continues to let us know about things that have happened since our last inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key unannounced inspection by 7th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. 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