Care Home: Harpers Villas Care Centre

What the care home does well This was not a full inspection of this service. The reader is advised to refer to the inspection report of the inspection of the 5th September 2007 for a more complete picture of this service. What the care home could do better: The home must provide sufficient staff as current staffing levels are not sufficient to meet people`s needs.We have advised the Manager that no more people come to live at the home until staffing levels can be improved. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Harpers Villas Care Centre 1-3 Bilston Lane Willenhall Wolverhampton West Midlands WV13 2QF two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Amanda Hennessy Date: 0 6 0 4 2 0 0 9 Information about the care home Name of care home: Address: Harpers Villas Care Centre 1-3 Bilston Lane Willenhall Wolverhampton West Midlands WV13 2QF 01902608078 01902636571 karen-cartwright@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Obsan Limited care home 26 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 26 The maximum number of service users who can be accommodated is: 26 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 26 Date of last inspection Brief description of the care home Harpers Villas Care Centre is registered to provide accommodation and personal care for a maximum of twenty-six people with dementia. The home is a new purpose built detached property situated in Willenhall, on the outskirts of Wolverhampton, close to local amenities and accessible by public transport. Accommodation is provided over three floors and consists of a lounge, dining room, conservatory and 26 single occupancy rooms on the ground and first floors with en-suite facilities. The second floor provides a staff rest area, hairdressing salon and quiet lounge area. A passenger lift is available. Recreational space is provided to the rear of the property and carCare Homes for Older People Page 2 of 7 Brief description of the care home parking facilities are also available. As no information about fees has been included within this report the reader is advised to contact the service direct for this information. Care Homes for Older People Page 3 of 7 What we found: This inspection was undertaken to look at concerns raised that people may all have to go to bed by 8pm, are got up before 6am washed and dressed and then put back to bed, and the sufficiency of staffing levels at the home. We spoke to staff and looked at care records- people living at the home have dementia and were unable to tell us much about living at the home. We found that people are able to go to bed and get up when they want to, some people have a disturbed sleep pattern and they may go to bed and get up several times during the night. Care records showed us that people do sleep during the day. The home does have an Activity Coordinator who works three afternoons a week, however she also works at two other homes within her working week. Care staff told us that they there is a music to movement session fortnightly and regular entertainment that is advertised in the homes newsletter and on posters in the home. Care staff told us that current staffing levels do not allow them to do many activities.They told us: It would be really nice to take them out even to the park, or even have the time to sit and chat to the residents but we dont.Another member of staff told us; Staffing levels have always been an issue here, I was told that there should be one staff member to twelve people, but the dependency can be so high. The home had twenty- five people living there at the time of our visit. We were told that there are three to four care staff on duty during the day although we found that three care staff is the normal. There are two care staff on duty at night. We do not feel that current staffing levels enable all peoples needs to be met, particularly as this home cares for people who have dementia and can sometimes have behaviour that may be challenging. The home has no registered manager. We found that the deputy manager has been appointed as the homes manager and will be applying to be the registered manager. We discussed staffing levels with the manager and advised her that there must be sufficient staff available to care for people living at the home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 27 12 The home must provide sufficient staff to meet peoples needs. Sufficient staff will give greater confidence that peoples needs will be met. 04/05/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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